Andrea Graham Email & Phone Number

Richmond, Virginia, United States

Oversees the day-to-day operations of the firm’s client accounting functions, which include client/matter setup, billing, collections, and inventory management. Consistently provides a high level of service, balancing client needs with adherence to firm policies and procedures. Supervises and supports assigned staff members, coaching them to also provide high levels of client service. Develops and maintains subject-matter expertise in assigned areas within the department. Participates in client accounting leadership meetings and training sessions, adding value with their ideas and solutions. • Manages personnel issues (e.g., recruiting, hiring, counseling, evaluation, and termination) and reports to management on various performance issues within the department. Counsels employees on a variety of job-related issues. Encourages professional growth and promotes professionalism within the team and between departments. • Administers the firm’s billing process, including prebill distribution, task-based billing, electronic billing and other client-driven billing specifications. Ensures process of taking bills from the prebill stage to the posted stage. Ensures all bills, prebills, and related documentation are stored in Expert Image on a timely basis. Ensures prebill tracking is performed by all client accounting staff. • Ensures that client bills are processed as directed by the billing attorney and in a manner consistent with the firm client billing policies. Maintains a high level of quality control in the client billing area. Provides the highest level of service in client billing and collections matters. Works with Client Accounting Manager to balance workload among all firm billing resources.• Ensures active and persistent pursuit of all assigned accounts receivable, including GBNF. • Prepares reports and analyses as required by firm management, attorneys and clients.

Richmond, Va

Ensures that client and matter data is setup properly and updated on a timely basis, in accordance with Firm procedures and policies. Works with Data Control staff to ensure billing rates are correctly set up. Generates and distributes prebills to billing contacts on both a monthly and on-demand basis. Revises prebills in accordance with billing attorney instructions, posts changes to the accounting system, and generates client bills.-Ensures prebill tracking is being performed.-Ensures that all requests and instructions encompassing client billing are consistent with firm policies, guidelines and ethical standards. Audits final bills before sending to the client.-Posts final bills to the accounting system. Ensures that bills and all supporting documentation are properly stored in Expertlmage on a timely basis.-Assists with the implementation of electronic billing for new clients; generates electronic bills via eBilling Hub or the clients' required technology; works with the client, eBilling Hub and/or a third-party vendor as needed.-Follow up with billing attorneys on delinquent billing; updates the financial management system with timely notes and updated data. Assists firm management with other tasks related to delinquent billing.-Assists billing lawyers with collections activity as required, including preparation of reports and analysis. -Uses the Firm’s collections management system to record activities and monitor my portfolio. -Prepares accounting reports and analysis as required, including responses to RFPs and RFis.-Provides billing and collections support firm wide in the absence of other team members.-Participates in departmental after-hours coverage rotation, including adjusting hours on assigned rotation day.

• Reviewed payable invoices for accuracy and assure that proper approval, coding, and matching is complete on invoice.• Identifies vendors and allocates invoices through workflow to appropriate location and general ledger coding to ensure proper entry into computer.• If needed, communicated verbally and/or in writing with vendors to correct or modify invoices received.• Processes urgent requests on a daily basis for payment requests that are presented and have been pre-approved. • Manage job cost invoices in Accounts Payable through verification, approvals and data entry. • Process checks to pay vendors monitoring discount opportunities; verifying federal ID numbers.• Resolve purchase order, contract invoice or payment discrepancies.• Petty cash/Safe• Reconcile vendor statements.

I audited account payable claims before approving them for payment. I am responsible for catching any mistakes that have been made by the processor or the vendor prior to submitting payments. I also process account payable claims that come into the office.

Investigated possible fraudulent activity on current credit card accounts. Handled 60-100 inbound/outbound calls per day. Composed correspondence requesting additional information to escalate resolution to claims of fraud. Responsible for recovering money due to fraudulent activity.Abided by Federal regulations and laws covering fraud guidelines (Regulation Z).Answered cardholders’ questions and concerns about fraudulent activity.Gathered information to efficiently complete fraud investigation.Received monthly bonuses based on performance. Due to experience in fraud, able to assist other departments with high workloads.Worked on OFAC reports to help investigate criminal activity.Attended focus groups to discuss company policies and procedures. Saved the company over $1.5 million per year by recovering fraud looses from merchants, charge backs, and holding customers responsible as tracked by Quality Assurance measures.