Alex Watson Email & Phone Number

Hamilton, Ontario, Canada

Hamilton, Ontario

Toronto, Canada Area

I supply teacher a variety of ESL levels including Level 1 beginner classes to Academic preparation

Toronto, Canada Area

I supply teacher a variety of ESL levels including Level 1 beginner classes to Academic preparation

Toronto, Canada Area

I supply teacher a variety of ESL levels including Level 1 beginner classes to Academic preparation

Toronto, Canada Area

I was charged with teaching a level three intermediate ESL class on the four main skills of grammar, reading, writing and speaking according 'Touchstone English' syllabus

Scarborough, On

Offering services and support to students, register and process student admissions, collect tuition, process T2202 request, provide orientation to new students, maintain filing system, answer student inquiries, resolve student issues with student services staff members, and other relevant duties.promoting the college in the international market; connect with agents and develop new partners; maintain business relationship with established agents and actively follow up with potential markets.

Toronto, Canada Area

Working as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service recordsLiaising with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requestsReceiving and processing all referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agenciesCoordinating all standardized data input, triaging of calls and information and the ongoing coordination of client service and service provider schedules and updatesWork closely with front-line nurses, supporting their day to day needsAlso responsible for coordination all project based work for VON Canada including assigning patient Case Managers from the Community Care Access Centre, Geocoding patients to relevant to area code for GTA area, organizing and processing billing rejections for nursing visits.

Toronto, Canada Area

Responsibilities includedProcessing of all insurance claims for company insurance adjusters including Aviva, Totten Insurance Group, Lloyds of London, and QBE Insurance. Claim types included automobile claims, Property and Liability. Checking through daily reports for Aviva claims and updating any outstanding payments or setting up brand new claims in RTM systems. Triaging of claims to third party of insurance companies if claim did fall under SCM contract list.Processing of any new company or adjuster cheques which also included payment reversals or reprocessing of any cheque's that previous errors. Scanning and mailing of company documents to both adjusters, administrators and third party clients. Updating of company contract list to ensure that we had correct subcribers for each claim that there would be no confusion regarding subscribing percentage for each claim.

Toronto

Duties included answering inquiries by phone and emailAdministrative duties include maintaining ticket booking database and Grayline Voucher spreadsheet.Coordinating with the city tour and Niagara Falls buses about any routes changes, ticket validations and any other issues that arise. Also responsibilities for filing end of day reports about petty and float cash, Vaughn Mills Shuttle and Niagara Falls passenger manifests, settling both Niagara and City Tour booking payments, cashing out, counting and preparing cash floats for ticket sellers to use and preparing daily rucksacks for tour guides.

Manchester, United Kingdom

Responsibilities include group support operations for Dixon’s Group Ltd which included liaising by phone and email with both Curry’s and PC World stores and customer for organisation and execution of rental agreements and ensuring that they were adhering to Treating Customer’s Fairly and The Consumer Credit Act in regard to deals being sold fairly and without any misuse. I am also responsible for customer service enquiries for deal queries and general information in regard to cancellations. Additional duties included taking payments from customers via Sagepay, chasing stores and customers for outstanding documents in order to complete deals as well as calling customer to advise of approvals and declines for online applications.

Manchester

Responsibilities include answering general, business and private banking, credit card and internet banking queries for Natwest customers and composing email responses. Also first point of contact for customer sales and ensuring that we adhere to guidelines with Treating Customers Fairly. In February 2012 I had increased responsibilities for team performance, including supervision and support for junior colleagues, this would include call listening by both remote and side by side methods to ensure that advisors were adhering to call scripts and that DPA was being effectively taken and if any problems arose that feedback was given to advisor and any additional training needed was organised. Support includes organising of daily performance huddles and problem solving session for monthly performance issues and providing regular product support guidance to ensure that the team quarterly sales stats are by the deadlines for Manchester Customer Service Centre. Also I was charged with ensuring that all advisors were up on all necessary compliance such Fraud Risk and Anti Bribery and were well aware of implications if any findings found against them in these areas.

Teaching English To Speakers Of Other Languages, Education

Tesl Canada Standard One, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Pass

Course involved different theories and approaches to English language teaching including observing ESL teachers and leading teaching.

Ba (Hons) Creative Writing With Film And Television Studies, Humanities/Humanistic Studies, 2.1

The course involved writing in many different styles, the ability to give and receive critical feedback, an understanding of how.

Higher School Certificate

Education record