Aly Lagaras Email & Phone Number

Salt Lake City, Ut, Us

Mclean, Virginia, Us

• Technical Data Analyst: Research software products and applicability towards organizational environment. Monitor databases through cloud networks and application systems. Analyze and diagnose root cause of major events or incidents.• Technical Support: Provide prompt feedback and accurate advice to employees or customers. Diagnose and troubleshoot issues that may include assisting users with their credentials/access privileges. Prepare accurate and timely reports after following up with clients to ensure their IT systems are fully functional.• Data Entry: Maintain a high level of accuracy and efficiency as I gather information from multiple resources into written format. Notify or follow up with the customer of scheduled changes, open IT tickets and provide updates on progress towards resolution.• Technical Writing: Convert technical data into the required format and expected professionalism. Convey information between separate audiences, such as, customer facing groups and internal support teams. Update knowledge base articles, manuals and documents in specified technical format.

Mclean, Virginia, Us

• Shift Lead: Motivate team members, and set clear team goals. Recognize high performance, and reward accomplishments. Listen to team members' feedback and resolve any issues or conflicts.• Data Analyst: Identify, analyze, and interpret trends or patterns in complex data sets. Locate and define new process improvement opportunities. Develop and maintain databases that optimizes statistical data measuring efficiency and quality on our daily metrics.• Service Desk: Provide first level contact - track, route and redirect problems to correct resources. Properly escalate unresolved queries to the next level of support. Follow up with customers, walk customers through a resolution.• Prioritize Tasks: Depending on the impact to the business, urgency and the severity of the case. I ensure that each task is completed within SLA (Service Level Agreement).

Round Rock, Texas, Us

• Team Lead: Oversee day-to-day operation, delegate tasks and set deadlines. Discovered training needs and provided coaching. Monitored team performance and reported on metrics. Created an inspiring team environment with an open communication culture.• Identify & Dispatch: Based on needed expertise, availability and geographic location; I dispatched engineers to provide on-site customer support to maintain DellEMC products/servers/storage.• Route Optimization: Directed and rearranged tasks for efficiency; I monitored & balanced the workload for each individual engineer.• Logistics: Responsible for coordinating inventory, transportation and delivery of GIT (Goods in Transit). Stock is moved to provide on-hand availability for our onsite staff and engineers.

Taylorsville, Utah, Us

I tutored college freshmen & sophomore students the basic understanding of: • Political & Environmental Geography • Geographic History & Culture • GIS/Cartography • Sustainability & Conservation • Physical & Historical Geology • Natural Disasters • Meteorology • Atmospheric Science

• Cash Handling: Accept payments or make change, and accurately counting cash drawers after shifts.• Barista: Commercial use coffee and espresso machines.• Customer Service: Knowledge of principles for providing terrific services.• Leadership Maintained inventory, resupplied stock, ordered products and organized caterings. Scheduled employees, handled finances, and payroll. Strategically assigned tasks to each team member to maintain efficiency and balance workload.

West Des Moines, Ia, Us

• Interview: Obtain sensitive data from potential clients about their financial resources and needs.• Sales: Deliver and explain the various types of insurance policies to commercial businesses and individuals.• Calculate: Process premiums, establish payment method, and handling policy renewals.

Master Of Business Administration - Mba, Engineering/Industrial Management

Bachelor Of Science - Bs, Environmental Science

Associate Of Applied Sciences (Aas), Geospatial Technology

Associate Of Science (As), Geography

Certificate, Sustainability