Alysa Smith Email & Phone Number

Atlanta, Georgia, United States

• Dedicated Event Manager for Corporate and SMERF, and Business Transient Groups• Increased catering revenue by 73% from 2019 to 2021• Maximize sales for a hotel of 166 sleeping rooms and 1,500 sq. ft. of meeting space• Achieved Topline Sales Achiever for 3 months consecutively• Maintain consistent communication and relationship with 145 past, present, and future clients• Accelerate the overall productivity of the hotel across departments by recruiting new business

Atlanta, Georgia, United States

• Dedicated Conference Planner for Corporate and SMERF Groups with 50 rooms and below• Organized and managed over 100 meetings and conferences with 4 to 650 participants • Facilitated up to 10 meetings a day• Enhanced sales of 342 sleeping rooms and 32,396 sq. ft. of meeting space

Greater Atlanta Area

• Exceed service goals by engaging with 100+ people daily and achieving a high rate of customer satisfaction• Amplified client and staff communication by 89% by utilizing Red Coat, a meeting planner app• Served as support for Event Management and Sales team• Liaised between sales and operations departments to ensure client’s needs are met such as menu selection, audiovisual requests, set-yup requirements, etc.

Greater Atlanta Area

• Liaison between Front Office Manager and Associates.• Controlled and monitored the house count, credit reports, and occupancy to maximize revenue• Recruited and properly trained associates in PMS, MARSHA, and back-office organization• Elevated Guest Service Scores (GSS) by 91% with quick, empathetic, and supportive follow up on Marriott’s Customer Care and Guest Voice outlets

Bachelor'S Degree, Psychology

Bachelor'S Degree, Christian Behavioral Sciences

Associate Of Science - As, Medical/Clinical Assistant