Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment. Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities. Secure, analyze and protect sensitive personal and financial information. Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues. Develop, analyze, and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Assisted customers with any account or technical issues. Drive sales to hit monthly sales goals while assisting in bill pay, bill issues, connection issues, mobile issues, and equipment issues.

Place outbound calls to existing customers, informing them of new promotions and offers. Placed orders for customers and contacted and persuade them to join membership programs.

Place outbound phone calls to educate customers on new services and packages offered. Helped existing timeshare owners upgrade packages and assist temporary customers with full-time ownership.