Alysha Richardson Email & Phone Number

Tampa, Florida, United States

• Responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.• Communicate with clients to gain in-depth understanding of client service needs.• Respond to the inquiries by providing the requested information or referring the inquiry to the appropriate area for resolution.• Coordinate reporting needs.• Ability to deliver results in a pressurized environment and to prioritize varied client project demands• Facilitate timely project delivery by driving managing and closing issues promptly• Work closely with the Senior Relationship Manager on designated accounts

Tampa, Florida, United States

• Proficient expertise in de-escalation of difficult situations, advance relationship building skills, providing solutions, understanding customer behavior, and setting appropriate expectations. • Created training videos with voice overs and screen recordings of provided steps.• Effective written communication with both external and internal customers. • Handles all incoming chats with Merchants and Partners with effectively and efficiently.• Experienced in handling Executive Office complaints and escalations. • Partners with RISK and KYC teams to protect the integrity of our company.• Flexible with filling in wherever needed, including but not limited to other queues, assisting with questions being asked, training (side by sides), and team activities. • Critical thinking with ability to make independent judgement and problem-resolution decisions. • Completes all assigned tasks and projects by prioritizing and being able to multitask.

Tampa, Florida, United States

• Proficient expertise in de-escalation of difficult situations, advance relationship building skills, negation skills, risk assessment, financial analysis, providing solutions, understanding customer behavior, and setting appropriate expectations. • Critical thinking with ability to make independent judgement and problem-resolution decisions. • Effective verbal and written communication with both external and internal customers. • Strong ability to escalate concerns to Leadership and Sr. Management. • Manage automated and manual dialer campaigns to remedy delinquent accounts. • Contact past due credit card accounts by phone to negotiate resolution on unsecure debt. • Daily money management review – Determining customer willingness and ability to maintain account. • Implement sustainable collection approaches aimed at customers retention and profitability. • Tracks daily team performance numbers using Microsoft Excel. Creates or edits trackers when needed. • Assists with Adobe Connect and any administrative needs.