Alysia Kellar Email & Phone Number

Rogers, Mn, Us

Minneapolis, Minnesota, United States

Engaged with leaders to develop cross functional products for the top 2 percent of our national and fully insured members. Ensured goal alignment with key stakeholders of process, client expectations, and measurement of results.• Client Project Manager: Implemented 20+ accounts, services Elite and all Premier clients, created new outbound campaign based on client’s needs, engaged with supervisors and business owners to address trends, and created reports to tell the metric story.• Referral SME: Developed strong knowledge of referral process; Identified process flow, breaks in the current system and impact/ measurement for our call centers. Increased referrals 50% in 2022.• Engagement strategies: Defined and deployed a marketing plan to engage members, launched myuhc.com page, lead creation of new reporting packages. Used voice of the customer and data analytics to determine opportunities to improve consumer experience. Launched 6 new initiatives targeted on identified opportunities.

Led cross functional Member/ Consumer Experience team through implementation of new multi-channel campaign. Played strategic role with business partners when designing the process and measurements that lead to successful program.• Medicare & Retirement Member Experience Project Manager: Successfully implemented $27M omni- channel marketing campaign, project manager for 2-4 campaigns at a time while working with multiple workstreams and timelines.• Implementation of Ucard and workflows.• Defined and mapped process flow with input from multiple parties (Marketing Managers, Cross Functional Team Owners including Customer Service, STARs Team, Procurement, and IT) to create new marketing workflow. Overall reduction of 30% of steps and 15 days for end-to-end campaign.• Gathered and documented reporting business requirements; developed prototype report designs to align with business operational needs.• Self-Starter into House Calls marketing team with one day training and rebuilt the process, new B2B marketing plan, and training materials for new hires.

Managed all data requirements and metrics for Medicaid startup organization focused on social determinants of health.• Determined and implemented technical reporting specifications.• SME/ Business Owner for Health Plan Manager application.• Created key performance metrics (KPI) dashboard to measure member engagement for senior management.

Bloomington, Mn

Responsible for managing the overall and ongoing business relationship with multiple, large colocation and managed services customers through proactive account management. Accountable for execution of a customized service programs suited to the needs of the customer. As a client advocate, responsible for managing and driving to resolution through communication of special handling instructions. Maintained strong relationships with vendors and peers to benchmark performance and identify emerging trends, then creating the best resolution by utilizing best practice tools and technology. Partnered with senior leadership to review financial performance goals while providing updates to internal and external partners.