Alyssa Bates Email & Phone Number

Greater Minneapolis-St. Paul Area

• Successfully assist three directors and team of ten managers with admin needs and professional communications
• Independently compose minutes, policies, reports, procedures and guidelines for submission
• Plan and lead annual events, including company park cleanup, holiday celebration and employee resiliency initiatives
• Lead process improvement projects as identified by the Team Member Council and report results to the CEO
• Arrange meetings, conferences and appointments, frequently requiring negotiation/coordination of schedule conflicts
• Approve and submit bi-weekly payroll for management, transcription, research and concierge team

• Carried out day-to-day administrative operations including filing support and 24 hour on-call service
• Supported branch owner with marketing, sales, and administrative tasks
• Reviewed branch operations and implemented improvements where necessary
• Conducted hiring process for all phlebotomist, physical therapist, HHA, CNA, RN and LPN staff
• Proactively screened applicants and recruited to ensure appropriate bench levels were maintained
• Promptly scheduled staff for both new and existing client engagements and maintained schedules ongoing

• Managed calendars and scheduling for 200 clients with physical and mental disabilities and 350 employees
• Provided administrative support to the agency manager and billing director
• Responded to incoming calls and provided last minute staffing services
• Coordinated complete employee recruitment process: posting advertising for available positions, screening resumes, conducting telephone and in-person interviews, and making final staffing decisions
• Facilitated pre-contract screenings between prospective full-time clients and staff
• Ensured necessary and supplemental informational transfers took place prior to each shift

• Managed 24-hour on-demand childcare scheduling for a client base of 250 families
• Coordinated availability and work schedules of 50 caregivers
• Assisted in the design and execution of monthly staff meetings
• Interviewed applicant references on behalf of HR
• As primary salesperson conducted over 85 in-home client visits with a closing rate of 78%
• Acted as primary customer service contact

Cascade Bay

• Performed pre-and-post-season tasks (uniforms, health forms, employee documentation, etc.)
• Designed, organized and executed weekly family based activities and events
• Updated and employees and conducted seasonal reviews
• Organized and conducted employee meetings and events
• Greeted, checked-in and handled financing for groups of up to 400
• Organized and delivered events for birthday parties, groups, and special occasions

Hill City, South Dakota

• Distributed, explained and organized customer liability forms
• Organized, implemented and evaluated a promotional advertisement plan
• Planned and assigned daily trail riding schedule for each horse, rider, and wrangler
• Greeted and educated guests about horseback riding prior to rides
• Guided over 500 trail rides with up to twenty guests each, over a six month period
• Delivered, organized, served and entertained guests for a chuck wagon dinner show twice per week

Eagan, MN

• Greeted and assisted customers with their needs
• Operated and tested aquatic maintenance equipment
• Tested water quality in aquatics department
• Medicated and updated care for new and ill animals
• Assisted in training new employees
• Maintained the health and facilities of all live animal departments

Yellowstone National Park - Wyoming

• One of four individuals selected by the U.S. National Park Service from over 250 students to receive a grant for an internship opportunity at Yellowstone National Park
• Enforced national park rules and regulations
• Researched the history and ecology of Yellowstone National Park
• Guided tours across the Mammoth Hot Springs boardwalks and trails
• Conducted interactive survey on the nature and frequency of ranger/visitor interactions
• Provided guidance and information for guests at the Mammoth Hot Springs Visitor Center

Bachelor Of Science, Tourism Management

Bachelor Of Science (B.S.)