Alyssa Bates Email & Phone Number

Greater Minneapolis-St. Paul Area

• Successfully assist three directors and team of ten managers with admin needs and professional communications• Independently compose minutes, policies, reports, procedures and guidelines for submission • Plan and lead annual events, including company park cleanup, holiday celebration and employee resiliency initiatives• Lead process improvement projects as identified by the Team Member Council and report results to the CEO• Arrange meetings, conferences and appointments, frequently requiring negotiation/coordination of schedule conflicts• Approve and submit bi-weekly payroll for management, transcription, research and concierge team• Process monthly data audits designed to improve clinic-wide staff performance, patient experience and error rates

•Carried out day-to-day administrative operations including filing support and 24 hour on-call service•Supported branch owner with marketing, sales, and administrative tasks•Reviewed branch operations and implemented improvements where necessary•Conducted hiring process for all phlebotomist, physical therapist, HHA, CNA, RN and LPN staff•Proactively screened applicants and recruited to ensure appropriate bench levels were maintained•Promptly scheduled staff for both new and existing client engagements and maintained schedules ongoing•Provided long-term/last-minute/temp support scheduling for in-home clients and medical care facilities•Processed and submitted weekly payroll and billing and filed correlating paperwork accordingly•Maintained licensing database to ensure all active employee certifications were in compliance with provincial requirements•Gathered client feedback and addressed issues/concerns with staff to ensure caregiver compatibility and service satisfaction•Carried out 60 day and annual in-person employee performance reviews •Ensured all staff credentials were in compliance with MN Department of Health and BrightStar Policies•Oversaw operations to guarantee conformity with OSHA and HIPAA guidelines

•Managed calendars and scheduling for 200 clients with physical and mental disabilities and 350 employees•Provided administrative support to the agency manager and billing director•Responded to incoming calls and provided last minute staffing services •Coordinated complete employee recruitment process: posting advertising for available positions, screening resumes, conducting telephone and in-person interviews, and making final staffing decisions•Facilitated pre-contract screenings between prospective full-time clients and staff•Ensured necessary and supplemental informational transfers took place prior to each shift•Monitored and provided routine updates to maximize client use of available service agreement hours•Mediated conflict situations between clients and caregivers to maintain positive customer relationships

•Managed 24-hour on-demand childcare scheduling for a client base of 250 families•Coordinated availability and work schedules of 50 caregivers•Assisted in the design and execution of monthly staff meetings•Interviewed applicant references on behalf of HR•As primary salesperson conducted over 85 in-home client visits with a closing rate of 78%•Acted as primary customer service contact•Maintained client and employee records in CRM database and physical filling system•Provided in-home and event childcare as needed•Closed out jobs for billing/payroll

Cascade Bay

•Performed pre-and-post-season tasks (uniforms, health forms, employee documentation, etc.)•Designed, organized and executed weekly family based activities and events•Updated and employees and conducted seasonal reviews•Organized and conducted employee meetings and events•Greeted, checked-in and handled financing for groups of up to 400•Organized and delivered events for birthday parties, groups, and special occasions•Compiled end of day financial balance reports•conducted training for a staff of 45 high school aged employees•Conducted continual product Inventory, ordering and pick-up•Managed guest relations

Hill City, South Dakota

•Distributed, explained and organized customer liability forms•Organized, implemented and evaluated a promotional advertisement plan•Planned and assigned daily trail riding schedule for each horse, rider, and wrangler•Greeted and educated guests about horseback riding prior to rides•Guided over 500 trail rides with up to twenty guests each, over a six month period•Delivered, organized, served and entertained guests for a chuck wagon dinner show twice per week•Cooked and served meals for breakfast trail ride three times per week•Wrangled and cared for a herd of over 100 horses daily

Eagan, Mn

•Greeted and assisted customers with their needs•Operated and tested aquatic maintenance equipment•Tested water quality in aquatics department•Medicated and updated care for new and ill animals•Assisted in training new employees•Maintained the health and facilities of all live animal departments

Yellowstone National Park - Wyoming

•One of four individuals selected by the U.S. National Park Service from over 250 students to receive a grant for an internship opportunity at Yellowstone National Park•Enforced national park rules and regulations•Researched the history and ecology of Yellowstone National Park•Guided tours across the Mammoth Hot Springs boardwalks and trails•Conducted interactive survey on the nature and frequency of ranger/visitor interactions•Provided guidance and information for guests at the Mammoth Hot Springs Visitor Center

Bachelor Of Science, Tourism Management

Bachelor Of Science (B.S.)