Alyssa Gorrell Email & Phone Number

Virtual

Supports the National Security Directorate and the Energy and Environment Directorate by collaborating with researchers and other communicators to produce a wide spectrum of projects. By leveraging my communication skills and environmental science passion, I develop and implement compelling content that resonates with PNNL’s audiences.

Virtual

• Supported the CHARGE initiative, a consortium for hydrogen and renewably generated e-fuels
• Extracted data from online survey tools to create visual reports
• Used online marketing software to track connections of potential projects for H2Hubs
• Supported the team’s administrative needs

Virtual

• Established and maintained relationships with faculty and student leadership at WSU Everett
• Regularly posted and updated all ASWSUE social media channels and website
• Developed outreach initiatives to increase student engagement and recruitment for the student government

Virtual

• Project manager of a communication campaign that encouraged staff morale and increased public awareness of PNNL’s research-- Developed and implemented communications plan for Lab-wide contest (audience of 4,500+ staff.
• Created content for the Energy Storage @PNNL newsletter and distributed it to over 1,000 staff via HubSpot
• Researched and wrote the first Wikipedia page on Dr. William Wiley (former laboratory director of the Pacific Northwest division) for the Environmental Molecular Sciences Laboratory, a U.S. Department of Energy Office.
• Contributed to a large-scale commemorative event for the 20th anniversary of 9/11
• Optimized content on the PNNL.gov website via the Drupal platform

Washington State University/ Everett Community College

• Recruited and mentored fellow students—tripling the size of the team.
• Managed internal and external communications activities, including competition milestones, recruitment, event planning, media, and public awareness campaigns
• Established content strategy - leading the team to create engaging stories to grow relationships with potential members, influencers, and stakeholders
• Led social media editorial calendar for each online platform and consistently created social media posts monthly for the team’s Instagram, Facebook, and Twitter account
• Developed brand style from conception to delivery, including strategic planning and production of student-facing materials while maintaining brand integrity across platforms
• Mentored fellow students with tasks not only for team success by for their personal growth

Lynnwood, Washington, United States

• Trained new hires and motivated team members
• Provided coaching for coworkers and resolved any issues or conflicts with clients
• Led marketing and promotional campaigns for the new neurologist by coordinating meetings
• Managed and coordinated the schedules of five doctors in the Neurology department
• Received an employee of the month for outstanding client care
• Received the “Shining Star” award for hard work and commitment

Lynnwood, Washington, United States

• Promoted, scheduled, and demonstrated talks to general practice veterinary staff about proper 10-lead ECG placement and reading
• Led marketing and promotional campaigns for the new cardiologist by coordinating meetings
• Approached and handled patients according to safety protocols and core values
• Addressed client concerns and answer them appropriately
• Promoted for achieving additional technician skills, medical knowledge, and increasing cardiology referrals
• Understood and provided safe restraint for cooperative canine and feline patients during examination or procedures (radiology, ultrasound, and anesthetic induction)

Lynnwood, Washington, United States

• Designed protocols that increased efficiency in the department
• Performed entire intake, process, and release for an allergy testing procedure
• Assisted veterinarian in surgery with operating specialized equipment
• Promoted for achieving additional technician skills and medical knowledge
• Performed all in-house laboratory diagnostics and diagnostic laboratory tests
• Documented health cases for medical records

Mill Creek, Washington, United States

• Quickly learned and utilized proprietary software to document all medical notes and calls accurately
• Triaged patients over the phone and in the clinic
• Executed brand strategies to ensure a consistent company sales and marketing message, which resulted in converting multiple phone shoppers and walk-ins to clients
• Continuously improved product knowledge and effective selling skills to influence the public into purchasing care plans for their pets
• Created and sent mass emails to current customers with helpful pet information or upcoming holidays
• Processed payments and prepared bank deposits

Lake Stevens, Washington, United States

• Initiated customer service strategies-- Preformed clientele visits to share the latest products, gaining a 10% increase in annual sales -- Researched and contacted potential leads in the area, resulting in new clients.
• Identified areas of improvement in the company and then assisted in implementing solutions-- Stayed current on new product penetration, uncovering opportunities and threats for the company-- Restructured the company.
• Performed tasks in warehouse settings-- Monitored hundreds of plant varieties for quality and readiness, then updated inventory and availability lists for clients-- Checked orders for accuracy, then used a forklift to.
• Trained new associates and shared best practices for sales and customer service

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Everett Wind Energy Team, Murrow Ambassadors, and Associated Students of Washington State University Everett.

Associate'S Degree, Communication And Media Studies

Activities and Societies: Member of Black Student Union - Commencement ceremony student speaker - Graduated with distinction - Voted "Most.

Certified Veterinary Assistant, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

- Graduated with honors - Certified veterinary assistant - Achieved and maintained a medical clerk's license