Alyssa Gorrell Email & Phone Number

Virtual

Supports the National Security Directorate and the Energy and Environment Directorate by collaborating with researchers and other communicators to produce a wide spectrum of projects. By leveraging my communication skills and environmental science passion, I develop and implement compelling content that resonates with PNNL’s audiences.

Virtual

• Supported the CHARGE initiative, a consortium for hydrogen and renewably generated e-fuels• Extracted data from online survey tools to create visual reports• Used online marketing software to track connections of potential projects for H2Hubs• Supported the team’s administrative needs

Virtual

• Established and maintained relationships with faculty and student leadership at WSU Everett• Regularly posted and updated all ASWSUE social media channels and website• Developed outreach initiatives to increase student engagement and recruitment for the student government

Virtual

• Project manager of a communication campaign that encouraged staff morale and increased public awareness of PNNL’s research-- Developed and implemented communications plan for Lab-wide contest (audience of 4,500+ staff members)-- Distributed announcements via internal communications channels, including Constant Contact, SharePoint, and Yammer-- Promoted and managed votes through PNNL’s Facebook • Created content for the Energy Storage @PNNL newsletter and distributed it to over 1,000 staff via HubSpot • Researched and wrote the first Wikipedia page on Dr. William Wiley (former laboratory director of the Pacific Northwest division) for the Environmental Molecular Sciences Laboratory, a U.S. Department of Energy Office of Science User Facility• Contributed to a large-scale commemorative event for the 20th anniversary of 9/11• Optimized content on the PNNL.gov website via the Drupal platform

Washington State University/ Everett Community College

• Recruited and mentored fellow students—tripling the size of the team.• Managed internal and external communications activities, including competition milestones, recruitment, event planning, media, and public awareness campaigns• Established content strategy - leading the team to create engaging stories to grow relationships with potential members, influencers, and stakeholders• Led social media editorial calendar for each online platform and consistently created social media posts monthly for the team’s Instagram, Facebook, and Twitter account• Developed brand style from conception to delivery, including strategic planning and production of student-facing materials while maintaining brand integrity across platforms• Mentored fellow students with tasks not only for team success by for their personal growth

Lynnwood, Washington, United States

• Trained new hires and motivated team members• Provided coaching for coworkers and resolved any issues or conflicts with clients• Led marketing and promotional campaigns for the new neurologist by coordinating meetings• Managed and coordinated the schedules of five doctors in the Neurology department• Received an employee of the month for outstanding client care• Received the “Shining Star” award for hard work and commitment• Coordinating client and patient care with the medical staff• Scheduling appointments for multiple specialty departments• Managing financial transactions• Use of a computerized record-keeping system and multi-line phone system

Lynnwood, Washington, United States

• Promoted, scheduled, and demonstrated talks to general practice veterinary staff about proper 10-lead ECG placement and reading• Led marketing and promotional campaigns for the new cardiologist by coordinating meetings• Approached and handled patients according to safety protocols and core values• Addressed client concerns and answer them appropriately• Promoted for achieving additional technician skills, medical knowledge, and increasing cardiology referrals• Understood and provided safe restraint for cooperative canine and feline patients during examination or procedures (radiology, ultrasound, and anesthetic induction)• Accurately measured Doppler blood pressure• Obtained high-quality thoracic radiographs• Applied medication and nursing skills for the daily management of in-hospital patients• Applied knowledge of commonly used cardiovascular drugs and side effects

Lynnwood, Washington, United States

• Designed protocols that increased efficiency in the department• Performed entire intake, process, and release for an allergy testing procedure• Assisted veterinarian in surgery with operating specialized equipment• Promoted for achieving additional technician skills and medical knowledge• Performed all in-house laboratory diagnostics and diagnostic laboratory tests• Documented health cases for medical records• Administrated oral, topical medications, intramuscular, subcutaneous, or intravenous injections through a preplaced catheter• Prepared prescription drugs for dispensing• Took vitals and detailed history of patients• Ensured hospital working areas were cleaned, stocked, and maintained in accordance with hospital policy

Mill Creek, Washington, United States

• Quickly learned and utilized proprietary software to document all medical notes and calls accurately• Triaged patients over the phone and in the clinic • Executed brand strategies to ensure a consistent company sales and marketing message, which resulted in converting multiple phone shoppers and walk-ins to clients• Continuously improved product knowledge and effective selling skills to influence the public into purchasing care plans for their pets• Created and sent mass emails to current customers with helpful pet information or upcoming holidays• Processed payments and prepared bank deposits• Determined pet supply purchases such as pet food, supplements, and grooming items based on inventory• Maintained cleanliness of the waiting room

Lake Stevens, Washington, United States

• Initiated customer service strategies-- Preformed clientele visits to share the latest products, gaining a 10% increase in annual sales -- Researched and contacted potential leads in the area, resulting in new clients quarterly-- Professionally resolved all customer complaints while prioritizing customer satisfaction• Identified areas of improvement in the company and then assisted in implementing solutions-- Stayed current on new product penetration, uncovering opportunities and threats for the company-- Restructured the company website and produced an introduction tutorial for users-- Designed and distributed monthly marketing materials and annual catalogs• Performed tasks in warehouse settings-- Monitored hundreds of plant varieties for quality and readiness, then updated inventory and availability lists for clients-- Checked orders for accuracy, then used a forklift to load them into freight trucks-- Processed invoices and incoming payments in compliance with financial policies• Trained new associates and shared best practices for sales and customer service

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Everett Wind Energy Team, Murrow Ambassadors, and Associated Students of Washington State University Everett.

Associate'S Degree, Communication And Media Studies

Activities and Societies: Member of Black Student Union - Commencement ceremony student speaker - Graduated with distinction - Voted "Most.

Certified Veterinary Assistant, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

- Graduated with honors - Certified veterinary assistant - Achieved and maintained a medical clerk's license