Alyssa Webster Email & Phone Number

Woburn, Massachusetts, United States

• Fast tracked customer relations and operational processes by expertly utilizing Salesforce for CRM management, while meticulously managing contract data for accurate payroll processing and pre-installation preparations.
• Deliver compelling PowerPoint presentations, effectively communicating policy and procedural updates to 50+ employees, and boosting morale with competitive performance revenue chart rankings and graphs.
• Created and optimized Excel spreadsheets to enhance data organization and operational efficiency, ensuring enhanced, accurate client and employee management and successfully improving the branch's production.

Lynn, Massachusetts, United States

• Documented and tracked all security events and detections for ticketed customers, ensuring accurate records and timely responses to enhance client security and satisfaction.
• Organized and maintained client ticketing systems and information databases, ensuring up-to-date account registries that improved operational efficiency and customer service delivery.
• Programmed alarm systems for installation technicians and utilized centralized data systems like SIMS Software, effectively managing both residential and commercial alarm systems, including Honeywell, ADT, and Fire Lite.

Woburn, Massachusetts, United States

• Led a production line of 20 employees, overseeing daily operations and ensuring seamless workflow while following safety procedures, as well as security protocols with full access key fob.
• Designed and implemented customized menus catering to necessary dietary restrictions, meticulously following proportion guidelines to enhance community satisfaction and dietary compliance.
• Monitored inventory levels and developed comprehensive inventory sheets, facilitating timely orders and deliveries, while serving as the unofficial IT support to resolve technical issues and improve overall operational.