Heart Hospital Expansion Fully staffed and project closed.

● In addition to the responsibilities as Human Resources Director - ● Managed team of 12 including the Admissions, Business Office, HR, and Reception teams. ● Communicated pricing, payment and ancillary costs with prospective families● Reduced past due & bad debt accounts by 30% in one year by working directly with residents, families, and attorneys● Coordinated aging and billing status calls with offsite billing manager and administrator bi weekly to update financial team on pending collections efforts, new agreements reached with past due accounts and evaluate accounts to be sent to attorney for further collection efforts● Worked directly with outside partners regarding KPIs & revenue opportunities● Managed relationship with insurance providers to ensure timely payments to facility and residents● Performed private room and board & co-insurance billing monthly● Partnered with management team to quickly develop processes and procedures to keep patients safe during the origin and continued COVID pandemic● Trained staff on COVID procedures, verified employee checks, and implemented safe visitation policies ● Collaborated with the management team to identify COVID care areas and ensure safety measures and supplies needed to run these areas effectively were in place. Changes were made often and needs for supplies were fluid

● Led talent management strategies including workforce planning, recruiting, onboarding, career pathing, employee development, and employee engagement● Proactively researched and implemented integrated benefits administration from third party site to Paycom payroll software to decrease redundancy and streamline enrollment for staff ● Leveraged Oracle and Point Click Care systems for AP entry and coding● Supported the transitions between 3 separate management companies by updating general ledger maps, adjusting payroll system to reflect report needs by each company, training staff on new electronic medical record interfaces● Trained 2 following directors for this role ● Managed company LMS and education programs to ensure facility and staff remain updated and compliant with regulatory requirements● Participated in QAPI program to evaluate processes and implement changes with interdepartmental team on monthly basis● Performed core HR activities such as payroll duties, benefits enrollment, state and federally required background, licensing and abuse registry checks, and ensuring TB and drug testing were completed and clear before new hires began floor training

● Led talent management strategies including workforce planning, recruiting, onboarding, career pathing, employee development, and employee engagement● Proactively researched and implemented integrated benefits administration from third party site to Paycom payroll software to decrease redundancy and streamline enrollment for staff ● Leveraged Oracle and Point Click Care systems for AP entry and coding● Supported the transitions between 3 separate management companies by updating general ledger maps, adjusting payroll system to reflect report needs by each company, training staff on new electronic medical record interfaces● Trained 2 following directors for this role ● Managed company LMS and education programs to ensure facility and staff remain updated and compliant with regulatory requirements● Participated in QAPI program to evaluate processes and implement changes with interdepartmental team on monthly basis● Performed core HR activities such as payroll duties, benefits enrollment, state and federally required background, licensing and abuse registry checks, and ensuring TB and drug testing were completed and clear before new hires began floor training

Client management, scheduling for multiple attorneys, meeting & deposition coordination for multiple offices, drafting & editing of legal documents, community liaison