Alyssa Brosy Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Provide exceptional customer service to Schedule administrators for the QGenda scheduling workforce app. Troubleshoot and problem solved cases and took phone calls daily.Maintain a professional and positive attitude in all customer and company interactions, both internal and externalExceeded customer expectations around resolution and response times.

Atlanta, Georgia, United States

Led and conducted rehearsals and technical communications between all parties in the stage production of "Shirley Chisholm: Unbossed and Unbowed" for Out of Hand’s “Shows In Homes” Season. Programmed and operated Qlab, lights and sound for 36 productions in 36 different locations. - Submitted weekly stage manager reports for each performance via Asana..

Atlanta, Georgia, United States

- Led and conducted rehearsals and technical communications between all departments in the theatre during scripted productions. Supervised each performance by calling cues and submitted performance reports for each show. - Operate both the lights and sound boards for improv shows two to three nights a week and collaborate with performers to provide.

Atlanta, Georgia, United States

- Monitored and made decisions based on chat and email volume coming in from customers via Intercom, with an average of 300 conversations a day.- Conducted video call consultations with Enterprise clients in 6-figure payment contracts to use our software.- Operated directly with the Sales, Product, and Engineer departments daily through video calls to make.

Atlanta, Georgia, United States

Led a team of API specialists and technicians that specialized in Mandrill and Mailchimp's transactional email services and marketing API system. - In 2019, led the team as triage captain when Mandrill experienced a major Postgres outage in the Support department and maintained communication cross-functionally with our engineers to keep communication open.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

- Operated spotlights and lighting equipment during Dolphin show performances, ensuring precise timing, accurate positioning, and seamless transitions between scenes.- Collaborated with the show's lighting designer and production team to follow cue sheets and execute lighting cues that enhance the mood, atmosphere, and narrative of the show.- Work closely.

Marietta, Georgia, United States

- Designed, developed, and implemented a comprehensive training program for all new employees in various positions at three franchise locations.- Created training materials, manuals, and resources that are engaging, effective, and aligned with Dairy Queen's standards and brand values and training procedures. - Monitored and assess effectiveness of training.