Alyssa Brosy Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Provide exceptional customer service to Schedule administrators for the QGenda scheduling workforce app. Troubleshoot and problem solved cases and took phone calls daily.Maintain a professional and positive attitude in all customer and company interactions, both internal and externalExceeded customer expectations around resolution and response times, adhering to established service-level agreements, CSAT score 100% average on 30 day basis, and phone compliance was 98%

Atlanta, Georgia, United States

Led and conducted rehearsals and technical communications between all parties in the stage production of "Shirley Chisholm: Unbossed and Unbowed" for Out of Hand’s “Shows In Homes” Season. Programmed and operated Qlab, lights and sound for 36 productions in 36 different locations. - Submitted weekly stage manager reports for each performance via Asana.- Main point of contact for each host location and kept communication via email and ensured performers were comfortable, adequate seating for the audience, and the host’s home was accommodating. - Maintained technical equipment such as lighting fixtures, laptops, speakers, and furniture and props.- Enforced COVID-19 protocols by providing masks and hand sanitizer, and wiping down of equipment performance. Additionally providing tests if needed. Managed and conducted rehearsals and performances for the stage production "Class Dismissed" for Out of Hand's "Shows In Homes" Season in 2024. - Lead stage manager for Class missed, overseeing key aspects of performance logistics- Trained assistant stage managers, ensuring smooth execution of the show. - Managed and mainted props, costumes, chairs, and electronic equipment. - Partnered with ACLU representatives to coordinate the audience talkbacks for each performance, fostering community dialogue.

Atlanta, Georgia, United States

- Led and conducted rehearsals and technical communications between all departments in the theatre during scripted productions. Supervised each performance by calling cues and submitted performance reports for each show. - Operate both the lights and sound boards for improv shows two to three nights a week and collaborate with performers to provide hilarious and delightfully entertaining comedy shows. - Proficient in Qlab 4 and Qlab 5 to program audio and visual cues for scripted shows. Created a scoreboard for TheatreSports. - Member of the Mod Pod during the COVID-19 pandemic for our digital streaming service to produce comedy shows online through Twitch. - Hosts Karaoke Nights to fundraise money for our birthday fundraiser in 2023.

Atlanta, Georgia, United States

- Monitored and made decisions based on chat and email volume coming in from customers via Intercom, with an average of 300 conversations a day.- Conducted video call consultations with Enterprise clients in 6-figure payment contracts to use our software.- Operated directly with the Sales, Product, and Engineer departments daily through video calls to make decisions based on troubleshooting trends from clients and Enterprise clients.- Wrote policies on processes within the Support Department that affected all 6 verticals of the company.- Partnered with Customer Success Team to create a template for SAMs and TAMs to follow when working with the Support Team in troubleshooting the software with higher profile clients.- Published new-hire training material and courses for BrandBot and MarianaTek, and streamlined the hiring procedure by reducing training time from a month to two weeks.- Developed a new coaching and development training which increased Customer Satisfaction from 89% to 96%.- Restructured the Support Team's workflow to reduce first response time and median time to close tickets, reduced customer wait time by 23%.- Led the operations of the MarianaTek and BrandBot Support departments.

Atlanta, Georgia, United States

Led a team of API specialists and technicians that specialized in Mandrill and Mailchimp's transactional email services and marketing API system. - In 2019, led the team as triage captain when Mandrill experienced a major Postgres outage in the Support department and maintained communication cross-functionally with our engineers to keep communication open with our users. - won the "Silver Monkey" Award for teamwork and collaboration for assisting the overnight crew by taking over additional chat transfers in the shift change over in 2018. - Responsible for taking customer escalations from Enterprise clients needing additional troubleshooting steps with their transactional accounts and delivery reputations. - Conducted interviews for new agents hired in the Support department. - Performed in several task forces to develop further improvements in the Mailchimp app such as the Postcard marketing feature.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

- Operated spotlights and lighting equipment during Dolphin show performances, ensuring precise timing, accurate positioning, and seamless transitions between scenes.- Collaborated with the show's lighting designer and production team to follow cue sheets and execute lighting cues that enhance the mood, atmosphere, and narrative of the show.- Work closely with the Dolphin show director, performers, and technical crew to understand the show's pacing, choreography, and key moments that require spotlight focus.- Participate in technical rehearsals and run-throughs to fine-tune spotlight positions and movements to align with the show's creative vision.- Perform routine checks and troubleshooting to address any technical issues that may arise during performances.- Adhere to all safety protocols and guidelines for working with lighting equipment and operating in the show environment.- Collaborate with fellow spotlight operators, lighting technicians, and production team members to ensure a cohesive and synchronized production.

Marietta, Georgia, United States

- Designed, developed, and implemented a comprehensive training program for all new employees in various positions at three franchise locations.- Created training materials, manuals, and resources that are engaging, effective, and aligned with Dairy Queen's standards and brand values and training procedures. - Monitored and assess effectiveness of training programs through incentive programs and regular evaluations, feedback collection, and performance metrics. - Lead and supervised the team in daily and nightly shifts and assigned responsibilities per shift.