Michael Conley Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

-Responsible for implementations of QGenda's Time Tracking and Compensation Management (TTCM) product-Manage multiple teams and responsible for comprehensive employee development planning to support growth of employees to achieve goals, objectives, and enable career development-Responsible for performance metrics and reporting, as well as headcount.

Atlanta, Georgia, United States

-Assisted the director in formulating, planning, and executing initiatives to improve the overall effectiveness and efficiency of my team and the greater CX organization, particularly in delivering first class service and solutions that drive value and increase the satisfaction and retention of the QGenda customer base-Served as a go-to resource in.

Atlanta, Georgia, United States

-Served as the primary point of contact for subordinates for guidance on any questions or issues related to their responsibilities-Responsible for tactical day to day management and execution of workload for team-Ensured the team followed all QGenda processes, met milestones, and delivered superior professional service. -Provided ongoing oversight.

Greater Atlanta Area

-Owned high complexity projects with little to no supervision-Shared breadth and depth of technical knowledge with less experience coworkers and other internal technical teams-Acted as a dedicated supervising resource on projects-Actively promoted knowledge sharing by contributing to internal and external documentation, answering technical Q&A, iterating.

Greater Atlanta Area

-Acted as the technical advisor throughout a customer’s onboarding to QGenda's Time Tracking and Compensation Management product. -Leverage QGenda expertise to ensure customers adopted and utilized QGenda to its fullest potential.-Worked closely with other Implementation Consultants and project managers on large scale customer implementations

Greater Atlanta Area

The Customer Success Consultant proactively collaborates and consults with customers to help them achieve maximum value, ROI realization, and targeted business outcomes, therefore enabling accelerated QGenda revenue growth and ensuring successful renewal.

Atlanta, GA

• QGenda is a web application used by thousands of hospital departments around the world to automatically generate the most optimized physician work schedules to accommodate complex business rules and accurately schedule.
• Manage and control new customer implementation process in order to meet milestones and go-live dates
• Actively communicate implementation timelines to customers, team members, and QGenda Team Leads
• Identify and implement customers’ schedule requirements
• Communicate feature updates and respond to customer inquiries in a timely manner
• Elevate customer use of QGenda application through implementation of new features and functionalities

Niles, IL

I worked on two projects as a summer intern. One project consisted of helping develop a look up tool for the company’s parts catalog by categorizing the parts in the catalog by their descriptive characteristics. This project also involved some debugging of the code in the program used to categorize the parts. The second project involved improving the.

Bachelor'S Degree, Biomedical/Medical Engineering

High School