Michael Conley Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

-Responsible for implementations of QGenda's Time Tracking and Compensation Management (TTCM) product-Manage multiple teams and responsible for comprehensive employee development planning to support growth of employees to achieve goals, objectives, and enable career development-Responsible for performance metrics and reporting, as well as headcount management-Set and deliver on yearly and quarterly metrics and objectives-Serve as the first point of escalation on behalf of my teams both internally and customer facing

Atlanta, Georgia, United States

-Assisted the director in formulating, planning, and executing initiatives to improve the overall effectiveness and efficiency of my team and the greater CX organization, particularly in delivering first class service and solutions that drive value and increase the satisfaction and retention of the QGenda customer base-Served as a go-to resource in developing and optimizing internal tools and processes to track project health, employee performance, and the team’s success in reaching the company’s goals concerning customer retention and churn, upsell, and employee retention-Responsible for comprehensive employee development planning to support growth of employees to achieve goals, objectives, enable career development-Provided mentorship and assistance to other supervisors on the team as another layer of insight, professional expertise and problem solving to ensure less tenured supervisors are equipped, empowered, and supported to succeed in their role and responsibilities -Effectively tracked and reported on team performance metrics-Responsible for leading performance conversations with employees alongside

Atlanta, Georgia, United States

-Served as the primary point of contact for subordinates for guidance on any questions or issues related to their responsibilities-Responsible for tactical day to day management and execution of workload for team-Ensured the team followed all QGenda processes, met milestones, and delivered superior professional service. -Provided ongoing oversight, mentorship, and direction to team members. -Held regular meetings with team members to deliver applicable feedback in order to drive behavior change, growth, and professional development-Created and drove “get well” strategies for at risk projects

Greater Atlanta Area

-Owned high complexity projects with little to no supervision-Shared breadth and depth of technical knowledge with less experience coworkers and other internal technical teams-Acted as a dedicated supervising resource on projects-Actively promoted knowledge sharing by contributing to internal and external documentation, answering technical Q&A, iterating on best practices, and validating knowledge base article relevance-Executed team efficiency and effectiveness initiatives by working with other members of IC Leadership-Served as a mentor for less tenured Implementation Consultants by confirming their understanding of technical setup and requirements, solution risks, and expectations-Identified process improvement activities across the organization as a leader within the IC Team

Greater Atlanta Area

-Acted as the technical advisor throughout a customer’s onboarding to QGenda's Time Tracking and Compensation Management product. -Leverage QGenda expertise to ensure customers adopted and utilized QGenda to its fullest potential.-Worked closely with other Implementation Consultants and project managers on large scale customer implementations

Greater Atlanta Area

The Customer Success Consultant proactively collaborates and consults with customers to help them achieve maximum value, ROI realization, and targeted business outcomes, therefore enabling accelerated QGenda revenue growth and ensuring successful renewal.

Atlanta, Ga

QGenda is a web application used by thousands of hospital departments around the world to automatically generate the most optimized physician work schedules to accommodate complex business rules and accurately schedule the appropriate medical provider based on their skill level, specialty, availability, and preferences.• Manage and control new customer implementation process in order to meet milestones and go-live dates• Actively communicate implementation timelines to customers, team members, and QGenda Team Leads• Identify and implement customers’ schedule requirements• Communicate feature updates and respond to customer inquiries in a timely manner• Elevate customer use of QGenda application through implementation of new features and functionalities• Provide implementation and configuration support to QGenda Implementation and Account Consultants• Manage CRM and relevant documents for accounts and active implementations• Build a customer base of 900+ scheduled medical providers

Niles, Il

I worked on two projects as a summer intern. One project consisted of helping develop a look up tool for the company’s parts catalog by categorizing the parts in the catalog by their descriptive characteristics. This project also involved some debugging of the code in the program used to categorize the parts. The second project involved improving the accuracy of bills of materials for one product line by comparing the current bills of materials with the actual quantities of parts used in recent jobs and reconciling the differences.

Bachelor'S Degree, Biomedical/Medical Engineering

High School