Alyssa Jacobs Email & Phone Number

Mebane, NC, US

Olinde Career Center

Student Advocacy And Accountability

Student Advocacy And Accountability

First Year Experience

Transfer student Program Coordinator for First Year Experience at LSU, developing programming and content for first-year students, transfer students, and non-traditional populations. I also advise the Tiger Transition Team peer mentor program.

College Of Engineering

Office Of Undergraduate Admission

• Provide information about the University and explain the admission, financial aid, and enrollment process to interested students, families, colleagues and community members as well as any applicable out of state.
• Manage Northern Illinois two-year colleges territory by fostering working relationships with administrators, coordinating on-site visits to meet with prospective transfer students, and conducting unofficial course.
• Promote the University’s dual mission of access and research
• Maintain active communication with prospective students, applicants, and admitted students about next steps in the matriculation and enrollment process, specifically focusing on transfer students
• Utilize Customer Relationship Management portal system to track and maintain all interactions with prospective students
• Conduct significant follow-up such as regularly scheduled phone and email campaigns to ensure that student needs are being met and to ensure meaningful educational relationships are built with students and their families

Student Success Center

• Coordinated the registration, program preparation and check-in process for 9 of the 19 total summer orientation programs
• Reconciled programs by updating registration database, submitting student information for mandatory Alcohol-Wise database, submitting family and guest information for the Panther Family newsletter
• Collaborated with the Milwaukee Scholars Success Coach and Academic Opportunity Center to assist Summer Bridge Program participants with the matriculation process, including fee payments or deferment requests, housing.
• Scheduled individual student advising appointments for an average of 50 students during each Transfer and Adult Student Orientation (TASO)
• Submitted catering requests and processed final guest list counts to ensure accurate billing charges
• Worked closely with the 12 schools and colleges to ensure appropriate advising staffing, support and student capacities for each New Student (NSO) and Transfer and Adult Student Orientation

Dean Of Students Office

• Adjudicate student conduct cases including reviewing incident reports, conducting investigations, assigning sanctions, utilizing Maxient for data tracking
• Serve as a tuition appeal officer for cases of university error and student withdrawals for medical crises
• Serve on the campus student crises team to help students get connected to appropriate support resources
• Work with students, family members and alum to navigate institutional processes and document complaints
• Manage cases for students in crises regarding burglary, health complications, family deaths, and mental health concerns

Student Success Center

• Supervise and evaluate a student staff team of 22 Peer Mentors and three Peer Mentor Coaches that support transfer, adult, commuter and traditional first-year students by connecting them to relevant campus resources to.
• Design and implement monthly and semesterly professional development sessions and including ongoing assessments of effectiveness and learning outcomes
• Partner with the Learning Communities Graduate Assistant to create a twice a semester Peer Mentor Experience survey assessment
• Collaborate with other Graduate Assistants and Peer Mentors to develop and support programming opportunities for 3,400 first-year students including Panther Academic Welcome Week (PAWD), Fall Welcome, and weekly Coffee.
• Analyze Mapworks data and generate a comprehensive weekly report to support four other Graduate Assistants in their supervision of Peer Mentor teams
• Provide academic Success Coaching and outreach to students at risk of leaving the institution at the end of the fall semester as indicated in the Fall Transition Mapworks Report or walk-in students as needed

Student Success Center

• Tracked data of over 150 New Student Leader applicants and outreach to students regarding application status, missing recommendation forms and interview sign up while respecting the diverse applicant pool
• Assisted the Director of New Student Programs during 18 New Student Orientation programs (NSO) and eight Transfer and Adult Student Orientation programs (TASO) by generating rosters, overseeing program check-in of.
• Managed advising check-in table during TASO by directing students to appropriate advising offices and scheduling walk-in appointments as needed
• Provided customer service presence in the Orientation office by troubleshooting student, parent and staff questions, registering students for programs, tracking accommodation requests and coordinated preparation.
• Partnered with the Financial Aid Office to process need-based fee deferment applications for students to cover New Student, Transformation, and Housing Deposit
• Communicated with 22 admitted students participating in pre-college Burke Scholar programs to support diverse population of first-generation college students not registered for NSO and provided guidance on remaining.

Student Success Center

• Served as a mentor to 126 assigned non-traditional first-year adult students by referring students to UWM campus services and resources
• Encouraged students to take MAP-Works surveys and utilize the information collected to assist students in becoming more successful academically, socially and emotionally successful
• Supported diversity by identifying the unique needs of both non-traditional and traditional first year students while promoting UWM campus events
• Facilitated training session on effective phone calling during the January 2015 Peer Mentor group training

Milwaukee, WI

• Manage Association for Student Affairs Professionals (ASAP) Facebook, Twitter and WordPress website
• Serve as email communication outreach point person in disseminating group updates, social events and professional development opportunities
• Promote the ASAP student organization on campus and serve as representative during Higher Education Administrative Leadership program events

Hartland, WI

• Manage company and non-profit True Botanica Foundation website and social media outreach, including Twitter, Facebook, company and True Botanica Foundation blogs by creating weekly plans and tracking end of week reports
• Saw an increase of over 350 Twitter followers (290%) between 2013-2014, 150 Likes on company Facebook page (420%) and 40 Likes on Foundation Facebook page (900%)
• Establish and maintain relationships with professional and wholesale accounts by contacting prospective customers, setting up account with the ordering department and provide company, educational and industry updates
• Create and coordinate advertising, public relations and outreach efforts and develop spreadsheets to track past and current marketing opportunities
• Responsible for disseminating mass communication to current and prospective retail, professional and wholesale contacts utilizing Constant Contact for e-newsletter distribution and working with the United States Postal.
• Coordinate events and travels including annual Foundation conference, trade shows and healthcare conferences

Oconomowoc, WI

• Coordinate daily activities for team of 20-30 team members based on the needs of 3 other departments
• Engage team to achieve desired results in productivity, teamwork, safety, quality, job knowledge, and reliability by providing real time, after the fact, and annual review feedback
• Collaborate with another Group Leader to create and execute a Communications Campaign to increase engagement score amongst team members through both written and verbal communication
• Serve as Safety Captain for both the Warehousing department and shift by noting safety trends and crafting department/ shift-wide communication

• Critiqued individual student resumes and cover letters providing in-depth, personalized written and verbal feedback in regards to grammar, layout, and content
• Advised students on topics including resumes, cover letters, graduate school, career options, and job searches and directed students to in-office, campus, and topic relevant resources

• Maintained budget for eight desks, updated training manuals, compiled supervisor/staff evaluations and performed independent projects
• Assisted in the creation of weekly schedule for staff of 41 during summer Conference Season
• Interviewed candidates for desk staff and administrative assistant positions
• Directly assisted the Director of Desk Services with planning and executing a Resource Fair for student and professional Residence Life staff

• Organized academic year and holiday schedule for staff of 12, managed security of room keys, and resolved resident, desk staff, and professional staff concerns
• Created and executed effective training for new and returning desk staff on policies/procedures, diversity, communication, and problem solving in order to maintain a cohesive team environment

Master’S Degree, Higher Education Administrative Leadership

Bachelor Of Arts, Journalism, Communication Arts

Activities and Societies: Promoting Awareness Victim Empowerment (PAVE): Workshop Facilitator- Jan. 2009-May 2009 Career Development.

Education record