Alyssa Heath Email & Phone Number

Maintaining lasting relationships with Enterprise accounts using Jamf Pro, Jamf Connect, Jamf Protect, and Wandera-Problem solving to find best solutions for customers in their Apple Device Management environment.-Helping mac admins find the best workflows for their growing mac fleet-Addressing concerns of customers with possible outcomes

- Presented analyzed data from reporting to leadership team weekly to find root causes to problems and suggesting solutions.- Brought our schedule quality to 100% to focus on Distance to Availability for already posted schedules, creating more customer availability in store, and bringing our sessions delivered up 20% week over week.-Exceeded goals of customer facing time, created faster turn around time for Mac repair (under 24 hours), and completed needed training by role, by finding best use of out of store time for employees. - Met actual hours to guidance and ensuring proper staffing to support customers by analyzing previous week’s results to schedule 20% over guidance to account for COVID quarantine needs.

Boca Raton, Florida, United States

Apple Certified Mac Technician- In AppleCare Experience as At Home Advisor I had the fastest average handle time, highest Customer Satisfaction(CSAT), and 15% over goal of customer facing time on team of 20+ people. I shared my experience of using tools that helped with these goals and had one on one trainings with others on team to help increase their CSAT.- In the Technical Advisor Experience on our Genius team I strategically implemented training of 80 people to complete a goal in 16% of the expected time without impacting our customer facing time by finding best time for training team. - Organized, scheduled and hosted ‘practice sessions’ for 40 retail employees with highest participation level of store over Webex during our COVID shutdown period, with emphasis on using video while presenting. Individuals from my team went on to be more confident in presenting solutions from direct feedback.- Enhanced retail experience with diagnostics and Service Guides by collaborating with Mac Diagnostics team in round table. - Patiently listened to customer concerns and found solutions for both technical and nontechnical complications

Greenwich, Connecticut

Promoted to Genius in 5 months by focusing on Customer Satisfaction and efficiency in appointments taken per hour.

Greenwich, Connecticut

Promoted to Family Room Specialist in six months by focusing on current quarter goals, with a drive for results on priorities of Business Connections and Apple Care attachment.

Brooklyn, Ny

Maintaining organization of Lightroom catalogue.Post-editing in Lightroom and Photoshop.Printing fine art photographs.Scanning negatives.Maintaining personal and professional calendar.Preparing expense reports and invoices.Coordinating travel.Communicating between artist, agents, and buyers.Administrative duties i.e. Sorting mail, filing paperwork, organizing studio and office space, keeping record of office supplies.

Cash managementSupervision of up to ten employees at a time.Customer service Problem solving

Brooklyn, Ny

Photo EditingEditorialStudio LightingWeb Site developmentScanning negativesTroubleshooting software

Greater New York City Area

Scanning film, editing files, studio maintenance, clerical work

Checked and changed B&W & Color chemicals - organized shelf system for cameras and equipment - fixed camera equipment when broken - kept record of the use of equipment.