Alyssa Heath

Alyssa Heath Email and Phone Number

Balancing tech and people skills to ensure customer success @ Jamf
minneapolis, minnesota, united states
Alyssa Heath's Location
Boynton Beach, Florida, United States, United States
Alyssa Heath's Contact Details
About Alyssa Heath

Alyssa Heath is a Balancing tech and people skills to ensure customer success at Jamf. She possess expertise in photoshop, lightroom, adobe creative suite, digital photography, image editing and 41 more skills. Colleagues describe her as "I have had the pleasure of leading Alyssa at Jamf, and I cannot recommend her highly enough. Alyssa is a phenomenal communicator with a natural ability to build strong, lasting customer relationships. Her dedication to understanding their needs and concerns is unmatched, allowing her to provide exceptional support and guidance. What truly sets Alyssa apart is her strategic mindset and ability to translate innovative ideas into tangible improvements for our customer success efforts. She has a remarkable talent for scaling individual successes to benefit the entire organization. Her contributions have significantly enhanced our customer experience and overall satisfaction levels. Alyssa is also a proactive problem-solver who consistently goes above and beyond to ensure that customers receive the best possible outcomes. Her passion for driving positive change and her collaborative approach make her an invaluable asset to any team. I do not doubt that she will continue to thrive and make a meaningful impact wherever her career takes her. It has been a privilege to work alongside Alyssa, and I wholeheartedly endorse her for any role where excellence in customer communication, relationship-building, and strategic implementation is paramount."

Alyssa Heath's Current Company Details
Jamf

Jamf

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Balancing tech and people skills to ensure customer success
minneapolis, minnesota, united states
Website:
jamfsoftware.com
Employees:
1380
Alyssa Heath Work Experience Details
  • Jamf
    Enterprise Customer Success Manager Ii - Named Team
    Jamf Dec 2023 - Present
  • Jamf
    Enterprise Customer Success Manager Ii
    Jamf Sep 2022 - Dec 2023
  • Jamf
    Enterprise Customer Success Manager
    Jamf Sep 2021 - Sep 2022
    Maintaining lasting relationships with Enterprise accounts using Jamf Pro, Jamf Connect, Jamf Protect, and Wandera-Problem solving to find best solutions for customers in their Apple Device Management environment.-Helping mac admins find the best workflows for their growing mac fleet-Addressing concerns of customers with possible outcomes
  • Apple
    Schedule Planner, Retail Operations
    Apple Sep 2020 - Aug 2021
    - Presented analyzed data from reporting to leadership team weekly to find root causes to problems and suggesting solutions.- Brought our schedule quality to 100% to focus on Distance to Availability for already posted schedules, creating more customer availability in store, and bringing our sessions delivered up 20% week over week.-Exceeded goals of customer facing time, created faster turn around time for Mac repair (under 24 hours), and completed needed training by role, by finding best use of out of store time for employees. - Met actual hours to guidance and ensuring proper staffing to support customers by analyzing previous week’s results to schedule 20% over guidance to account for COVID quarantine needs.
  • Apple
    Mac Genius
    Apple Jul 2015 - Sep 2020
    Boca Raton, Florida, United States
    Apple Certified Mac Technician- In AppleCare Experience as At Home Advisor I had the fastest average handle time, highest Customer Satisfaction(CSAT), and 15% over goal of customer facing time on team of 20+ people. I shared my experience of using tools that helped with these goals and had one on one trainings with others on team to help increase their CSAT.- In the Technical Advisor Experience on our Genius team I strategically implemented training of 80 people to complete a goal in 16% of the expected time without impacting our customer facing time by finding best time for training team. - Organized, scheduled and hosted ‘practice sessions’ for 40 retail employees with highest participation level of store over Webex during our COVID shutdown period, with emphasis on using video while presenting. Individuals from my team went on to be more confident in presenting solutions from direct feedback.- Enhanced retail experience with diagnostics and Service Guides by collaborating with Mac Diagnostics team in round table. - Patiently listened to customer concerns and found solutions for both technical and nontechnical complications
  • Apple
    Family Room Specialist
    Apple Mar 2015 - Jul 2015
    Greenwich, Connecticut
    Promoted to Genius in 5 months by focusing on Customer Satisfaction and efficiency in appointments taken per hour.
  • Apple
    Specialist
    Apple Sep 2014 - Feb 2015
    Greenwich, Connecticut
    Promoted to Family Room Specialist in six months by focusing on current quarter goals, with a drive for results on priorities of Business Connections and Apple Care attachment.
  • Jocelyn Lee
    Studio Manager
    Jocelyn Lee Sep 2012 - Sep 2014
    Brooklyn, Ny
    Maintaining organization of Lightroom catalogue.Post-editing in Lightroom and Photoshop.Printing fine art photographs.Scanning negatives.Maintaining personal and professional calendar.Preparing expense reports and invoices.Coordinating travel.Communicating between artist, agents, and buyers.Administrative duties i.e. Sorting mail, filing paperwork, organizing studio and office space, keeping record of office supplies.
  • Starbucks
    Shift Supervisor
    Starbucks Oct 2007 - Mar 2014
    Cash managementSupervision of up to ten employees at a time.Customer service Problem solving
  • Annabel Mehran
    Studio Assistant
    Annabel Mehran Sep 2012 - Aug 2013
    Brooklyn, Ny
    Photo EditingEditorialStudio LightingWeb Site developmentScanning negativesTroubleshooting software
  • Angela Strassheim
    Studio Assistant
    Angela Strassheim Aug 2012 - May 2013
    Greater New York City Area
    Scanning film, editing files, studio maintenance, clerical work
  • Massachusetts College Of Art
    Photo Equipment Cage Monitor
    Massachusetts College Of Art Sep 2010 - Jul 2012
    Checked and changed B&W & Color chemicals - organized shelf system for cameras and equipment - fixed camera equipment when broken - kept record of the use of equipment.

Alyssa Heath Skills

Photoshop Lightroom Adobe Creative Suite Digital Photography Image Editing Photography Mac Studio Lighting Large Format Adobe Bridge Os X Art Customer Service Social Media Microsoft Office Google Docs Adobe Acrobat Indesign Image Manipulation Fine Art Photography Portrait Photography Fine Art Mac Os X Photo Editing Google Apps Epson Imacon Darkroom Commercial Photography Canon Dslr Color Correction Food Photography Event Photography Studio Photography Analog Photography Art History Blogging Facebook Art Education Social Networking Post Production Camera Digital Printing Photos Editorial Portraits

Alyssa Heath Education Details

Frequently Asked Questions about Alyssa Heath

What company does Alyssa Heath work for?

Alyssa Heath works for Jamf

What is Alyssa Heath's role at the current company?

Alyssa Heath's current role is Balancing tech and people skills to ensure customer success.

What is Alyssa Heath's email address?

Alyssa Heath's email address is alyssaheath@me.com

What schools did Alyssa Heath attend?

Alyssa Heath attended Massachusetts College Of Art.

What skills is Alyssa Heath known for?

Alyssa Heath has skills like Photoshop, Lightroom, Adobe Creative Suite, Digital Photography, Image Editing, Photography, Mac, Studio Lighting, Large Format, Adobe Bridge, Os X, Art.

Who are Alyssa Heath's colleagues?

Alyssa Heath's colleagues are Rydge Craker, Evan Walker, Cristina Toader, Stephanie Bruegger (Little), James Neal, Brenden Cooper, Phoebe Smith.

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