Alyssa Heath Email and Phone Number
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Alyssa Heath is a Balancing tech and people skills to ensure customer success at Jamf. She possess expertise in photoshop, lightroom, adobe creative suite, digital photography, image editing and 41 more skills. Colleagues describe her as "I have had the pleasure of leading Alyssa at Jamf, and I cannot recommend her highly enough. Alyssa is a phenomenal communicator with a natural ability to build strong, lasting customer relationships. Her dedication to understanding their needs and concerns is unmatched, allowing her to provide exceptional support and guidance. What truly sets Alyssa apart is her strategic mindset and ability to translate innovative ideas into tangible improvements for our customer success efforts. She has a remarkable talent for scaling individual successes to benefit the entire organization. Her contributions have significantly enhanced our customer experience and overall satisfaction levels. Alyssa is also a proactive problem-solver who consistently goes above and beyond to ensure that customers receive the best possible outcomes. Her passion for driving positive change and her collaborative approach make her an invaluable asset to any team. I do not doubt that she will continue to thrive and make a meaningful impact wherever her career takes her. It has been a privilege to work alongside Alyssa, and I wholeheartedly endorse her for any role where excellence in customer communication, relationship-building, and strategic implementation is paramount."
Jamf
View- Website:
- jamfsoftware.com
- Employees:
- 1380
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Enterprise Customer Success Manager Ii - Named TeamJamf Dec 2023 - Present -
Enterprise Customer Success Manager IiJamf Sep 2022 - Dec 2023 -
Enterprise Customer Success ManagerJamf Sep 2021 - Sep 2022Maintaining lasting relationships with Enterprise accounts using Jamf Pro, Jamf Connect, Jamf Protect, and Wandera-Problem solving to find best solutions for customers in their Apple Device Management environment.-Helping mac admins find the best workflows for their growing mac fleet-Addressing concerns of customers with possible outcomes -
Schedule Planner, Retail OperationsApple Sep 2020 - Aug 2021- Presented analyzed data from reporting to leadership team weekly to find root causes to problems and suggesting solutions.- Brought our schedule quality to 100% to focus on Distance to Availability for already posted schedules, creating more customer availability in store, and bringing our sessions delivered up 20% week over week.-Exceeded goals of customer facing time, created faster turn around time for Mac repair (under 24 hours), and completed needed training by role, by finding best use of out of store time for employees. - Met actual hours to guidance and ensuring proper staffing to support customers by analyzing previous week’s results to schedule 20% over guidance to account for COVID quarantine needs. -
Mac GeniusApple Jul 2015 - Sep 2020Boca Raton, Florida, United StatesApple Certified Mac Technician- In AppleCare Experience as At Home Advisor I had the fastest average handle time, highest Customer Satisfaction(CSAT), and 15% over goal of customer facing time on team of 20+ people. I shared my experience of using tools that helped with these goals and had one on one trainings with others on team to help increase their CSAT.- In the Technical Advisor Experience on our Genius team I strategically implemented training of 80 people to complete a goal in 16% of the expected time without impacting our customer facing time by finding best time for training team. - Organized, scheduled and hosted ‘practice sessions’ for 40 retail employees with highest participation level of store over Webex during our COVID shutdown period, with emphasis on using video while presenting. Individuals from my team went on to be more confident in presenting solutions from direct feedback.- Enhanced retail experience with diagnostics and Service Guides by collaborating with Mac Diagnostics team in round table. - Patiently listened to customer concerns and found solutions for both technical and nontechnical complications -
Family Room SpecialistApple Mar 2015 - Jul 2015Greenwich, ConnecticutPromoted to Genius in 5 months by focusing on Customer Satisfaction and efficiency in appointments taken per hour. -
SpecialistApple Sep 2014 - Feb 2015Greenwich, ConnecticutPromoted to Family Room Specialist in six months by focusing on current quarter goals, with a drive for results on priorities of Business Connections and Apple Care attachment. -
Studio ManagerJocelyn Lee Sep 2012 - Sep 2014Brooklyn, NyMaintaining organization of Lightroom catalogue.Post-editing in Lightroom and Photoshop.Printing fine art photographs.Scanning negatives.Maintaining personal and professional calendar.Preparing expense reports and invoices.Coordinating travel.Communicating between artist, agents, and buyers.Administrative duties i.e. Sorting mail, filing paperwork, organizing studio and office space, keeping record of office supplies.
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Shift SupervisorStarbucks Oct 2007 - Mar 2014Cash managementSupervision of up to ten employees at a time.Customer service Problem solving -
Studio AssistantAnnabel Mehran Sep 2012 - Aug 2013Brooklyn, NyPhoto EditingEditorialStudio LightingWeb Site developmentScanning negativesTroubleshooting software
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Studio AssistantAngela Strassheim Aug 2012 - May 2013Greater New York City AreaScanning film, editing files, studio maintenance, clerical work
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Photo Equipment Cage MonitorMassachusetts College Of Art Sep 2010 - Jul 2012Checked and changed B&W & Color chemicals - organized shelf system for cameras and equipment - fixed camera equipment when broken - kept record of the use of equipment.
Alyssa Heath Skills
Alyssa Heath Education Details
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Photography
Frequently Asked Questions about Alyssa Heath
What company does Alyssa Heath work for?
Alyssa Heath works for Jamf
What is Alyssa Heath's role at the current company?
Alyssa Heath's current role is Balancing tech and people skills to ensure customer success.
What is Alyssa Heath's email address?
Alyssa Heath's email address is alyssaheath@me.com
What schools did Alyssa Heath attend?
Alyssa Heath attended Massachusetts College Of Art.
What skills is Alyssa Heath known for?
Alyssa Heath has skills like Photoshop, Lightroom, Adobe Creative Suite, Digital Photography, Image Editing, Photography, Mac, Studio Lighting, Large Format, Adobe Bridge, Os X, Art.
Who are Alyssa Heath's colleagues?
Alyssa Heath's colleagues are Rydge Craker, Evan Walker, Cristina Toader, Stephanie Bruegger (Little), James Neal, Brenden Cooper, Phoebe Smith.
Not the Alyssa Heath you were looking for?
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Alyssa Heath
Pursuing My M.S. In Applied Behavior Analysis And Autism Studies At The University Of Massachusetts Lowell.Lowell, Ma -
1canyonviewmedical.com
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1msstate.edu
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3okstate.edu, americanairlinescenter.com, aa.com
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