Alyssa Turner Email & Phone Number

San Francisco, California, United States

-Assisted current and potential customers via phone and email with understanding our fintech company's product and with troubleshooting. -Handled between 20-40 inbound calls per day.

-Experience with Salesforce. Assisted small business to enterprise level customers via email, phone, web-meeting, and live chat channels with troubleshooting technical issues, billing matters, and performing customer training.- Rapidly acquired expertise in diagnosing and resolving issues with various external systems, such as Stripe (fintech), Twilio (texting communications), Google, Facebook, etc., that could impact the functionality of Podium’s product.- Provided internal product training and case handling sessions for new hires.- Achieved and maintained metric targets, ensuring exceptional customer service.- Successfully deescalated high-intensity customer situations during outages and other criticalscenarios.

Lindon, Utah, United States

-Guiding clients via email, phone, web-meeting, and live chat channels on how they can use BambooHR’s software to achieve their company’s Human Resource goals.-Troubleshooting technical issues, and efficiently navigating a large variety of different resources for key information needed to solve problems.-Providing outstanding customer service while managing different tasks in a fast-paced environment and meeting weekly metric expectations.-Staying up-to-date on product feature releases and product knowledge to provide support for our broad range of features and add-ons, both in-product and via API.

Salt Lake City, Utah, United States

-Conducting rapid wetland site assessments in a team of two to evaluate the hydrologic, physical, and biotic components of a wetland sample site's health. Other responsibilities included soil and water quality surveys, digitization, proofreading reports, and data entry and cleansing in ArcGIS, Microsoft Excel, and Access.

Plattsburgh, Ny

-Trapped and identified mosquitoes to species using gravid, box, and CDC light traps at six different locations around Clinton County for New York's Vector Surveillance Program. -Experience setting and retrieving malaise traps.-Completed phytoplankton surveys using a picture guide for Lake Champlain.-Gave a concluding presentation at the 2019 Altona Flatrock Burn Workshop at Miner Institute, regarding how the 2018 fire had impacted insect frequencies.

Plattsburgh, New York

-Housing and Residence Life position. The CA position is equivalent to an RA position at other colleges. My responsibilities include: -Collaborating with my Co-CA on my floor to make creative and engaging floor programs and bulletin boards for freshmen students. -Working with the other CAs in the building as a team to monitor the students' safety and create building wide programs to develop the social connections of the students and help them enjoy their college experience. -Conflict resolution with roommates and between residents on the floor. -Acting as a guide and helping students get the resources they need in times of emotional or physical crisis (such as if they need medical attention, access to counseling services, etc.)

Plattsburgh, New York

-Student Aid in SUNY Plattsburgh's Honors Center-Clerical duties, greeted guests, composed correspondences, answered student and professor inquiries about the Honors program-Provided assistance in organizing, purchasing supplies for, and managing Honors Student Association events.-Design bulletin boards for Honors Student Association.

Plattsburgh, New York

-Ensured customers experienced great customer service-Efficiently checked customers out in a timely manner, experience in cash-handling-Kept sales floor orderly and restocked, managed dressing rooms.-Summer, Black Friday and Christmas season.

Plattsburgh, New York

-Provide excellent customer-service experience to ensure comfort of patient-Prepped prescriptions, took stock of medication, managed and processed online prescriptions.

Bachelor Of Science - Bs, Environmental Science

Bachelor Of Science - Bs, Ecology

Botany/Plant Biology

Education record