Alyssa Yehl Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Conducted thorough analyses of business optimization projects and Loan Origination System (LOS) enhancements to automate manual processes and reduce human error
• Collaborated with stakeholders across the organization to define business, user, and technical requirements for Encompass LOS and Blend systems solutions
• Partnered with Development to automate manual processes, saving time and decreasing human error
• Performed quality assurance and user acceptance testing prior to implementation, creating detailed testing scripts
• Designed complex user flow models to illustrate current and future state processes

Charlotte, North Carolina Area (Remote)

• Provided support for Mortgage Director’s enterprise Loan Origination Software and responded to software support inquiries
• Gained experience working with Agile/SCRUM, writing user stories, and following the development process through user story acceptance
• Answered ad hoc questions and provided direction to Development and Business Analyst teams regarding user stories and functions
• Facilitated weekly, bi-monthly, and monthly account meetings with clients to review system issues and guide clients in best practice system configuration

Conshohocken, PA

• PCLender LOS Administrator who worked alongside multiple departments and vendors to understand business processes and functions within the LOS
• Closed over 50 support tickets per week, on average, in fast paced mortgage industry
• Created end user documentation involving standard system functionality
• Acted as a liaison between vendor representatives and internal staff requiring exceptional communication skills both verbally and in writing
• Employed creative problem solving techniques to understand, interpret, troubleshoot, and resolve issues relating to system functionality
• Assisted in system release testing and deployment

Conshohocken, PA

• Effective management of a 30+ loan pipeline in order to meet closing dates and contract deadlines
• Acted as a liaison between clients and operations staff
• Obtained and reviewed borrower documentation to ensure that they qualify and comply with all lending guidelines
• Indexed all client documentation and entered data into the Loan Origination System
• Provided operational support to effectively ensure all operational functions were completely and properly performed on schedule

Bethlehem, PA

• Identified, researched, and resolved customer inquiries
• Provided detailed and accurate documentation of 250+ calls per week
• Met performance goals in all areas such as speed, accuracy, volume, customer satisfaction, and issueresolution

Allentown, Pennsylvania Area

• Fostered repeat business and a clientele of regular patrons
• Utilized suggestive and up-selling techniques to increase sales
• Effectively communicated with kitchen and bar staff to insure proper execution of food/drink orders

Kutztown, Pennsylvania

• Successfully managed the front-end of the store in all day-to-day business operations
• Planned, assigned, and directed various tasks to employees
• Implemented strategies to improve customer service, drive store sales, and increase profitability

Ux/Ui Design & Front-End Development

• UX/UI Design • User Surveys • User Flows • User Stories • Wireframes • Prototypes • Branding • HTML • CSS • JavaScript • Figma •.

Bachelor Of Science (B.S.), Psychology

Business Administration And Management, General