Amanda Harris Email & Phone Number

Des Moines, Ia, Us

United States

United States

.Conducted over 500 loan signings, including refinance, purchase, and reverse mortgage transactions, for a variety of clients, including title companies, banks, and mortgage lenders..Developed and maintained strong relationships with clients by providing exceptional customer service and attention to detail, resulting in repeat business and referrals..Ensured compliance with all legal and industry requirements by thoroughly reviewing loan documents and obtaining necessary signatures and notarizations..Utilized various software and technology tools, including NotaryCam, DocuSign, and Snapdocs, to streamline the loan signing process and ensure the timely delivery of documents..Trained and mentored new signing agents to ensure adherence to best practices and high-quality standards.

United States

• Achieved an exceptional 95% customer satisfaction rating by resolving an average of 50 customer inquiries per day via phone and email with exceptional professionalism and attention to detail.• Successfully identified and resolved recurring customer complaints, resulting in a 25% decrease in customer complaints, and enhancing overall customer experience.• Led the development and implementation of a customer feedback program, driving a 15% increase in customer satisfaction scores, and providing valuable insights for the company to improve its customer service strategies.• Streamlined the customer service process by implementing a new call routing system, resulting in a 20% increase in efficiency, and reducing customer wait times.• Collaborated with other departments to resolve complex customer issues, resulting in a 50% decrease in escalations to senior management.

Creve Couer Mo, Us

• Implemented new processes and procedures to increase team efficiency, resulting in a 25% reduction in ticket response time and an overall 30% increase in productivity.• Collaborated with cross-functional teams to implement new software and tools, improving team performance and enhancing customer experience.• Led efforts to implement a new help desk software system, resulting in a 40% increase in team efficiency and reducing response time by 25%.• Developed and implemented training programs for new team members, reducing training time by 50% and enhancing overall team performance.• Led a team of 12 technical support specialists, driving customer satisfaction to an all-time high of 98%.

Saint Louis Mo, Us

• Coordinated logistics operations for high-volume accounts, ensuring on-time delivery and meeting customer expectations.• Implemented new processes to optimize logistics operations, resulting in a 20% reduction in transportation costs and a 15% increase in customer satisfaction.• Conducted regular performance evaluations and provided feedback and coaching to team members, resulting in a 30% increase in individual performance metrics.• Recorded, processed, and monitored merchandise authorization shipments in databases to ensure accuracy and completeness.• Assessed order priorities and liaised with warehouse personnel to expedite timely and accurate order fulfillment

Saint Louis, Us

Managed staff during 8 hour rotating shifts, created monthly schedules for team members. Assisted in the hiring process. Counted inventory for loss prevention. Ordered truck and paid invoices. Prep store for opening/ closes.