• Trusted Advisor to a portfolio of 121 clients with $1.27 million in Annual Recurring Revenue (ARR)• Maintain a 103% NRR while offsetting company churn • Lead strategic business reviews to establish success plans, present innovative solutions, mitigate risks• Identify upsell opportunities by establishing consultative relationships with clients• Responsible for full-cycle account management taking clients from adoption to expansion and renewal

• Managed a $1.5 million Book of Business with 125 clients• Maintained a 97% logo retention while offsetting company churn via $282k of renewal growth• Conducted Business Reviews to understand client goals and provide solutions to address pain points • Spearheaded cross-functional teams to ensure client pain points & enhancement requests are prioritized • Acted as the Voice of the Customer with Product Teams, providing insights & influencing product roadmaps

• Conducted requirement-gathering sessions with business leaders to understand their goals, pain points, and business needs• Maintained a deep understanding of internal CRM products to provide support and speak with end users about features and functionality for their specific needs• Increased user adoption by facilitating workshops, training sessions, and ensuring end-user comfort • Collaborated with IT Developers to identify and track improvement requests and bug fixes•… Show more • Conducted requirement-gathering sessions with business leaders to understand their goals, pain points, and business needs• Maintained a deep understanding of internal CRM products to provide support and speak with end users about features and functionality for their specific needs• Increased user adoption by facilitating workshops, training sessions, and ensuring end-user comfort • Collaborated with IT Developers to identify and track improvement requests and bug fixes• Spearhead team meetings to assist in driving engagement, promoting belonging, and ensuring team members feel cared for Show less

• Provided operational support for onboarding new customers• Collaborated with Developers and IT teams to optimize processes and free up IT resources• Acted as subject matter expert for test programs resulting in multiple on-time implementations• Spearheaded ideation and execution of an event that provided increased AUM• Created Process Automation via UiPath resulting in annual time savings of 90 hours

• Onboarded new team members by providing one-on-one and group training on control systems and delivery technologies• Provided Operations team with engineering support and solutions by utilizing analytical and problem-solving skills• Spearheaded commissioning, calibration, and maintenance of mobile and fixed assets

• Ensured a phenomenal customer service experience by ascertaining customer needs and liaising with technicians and leadership team• Utilized Net Promoter System to coordinate with cross-functional teams to increase customer satisfaction and maintain a NPS score of 80%• Established pricing and time estimates while ensuring promise time commitments are met• Advised customers on required jobs by providing detailed explanations and technical justifications for repairs

• Provided outstanding levels of customer service by proactively assessing and validating customer needs • Coordinated the involvement of cross-functional teams and spearheaded solution development processes that address customer needs • Optimized product mix and schedules to align with customer requests and plant capacities

• Managed weekly product mix, distribution, and pricing of 5.5 million pounds of fresh product• Actively prospected, negotiated, and sold products to new and existing accounts• Worked in conjunction with Operations management in developing new value added items• Developed product mix strategies to adapt to changing market conditions• Sourced and procured raw materials to ensure a weekly 98% order fill rate

• Generated weekly sales forecast to outline production schedule and determine excess needs• Increased freight utilization by 15% through coordinating with Shipping and Transportation teams• Collaborated with Production and Shipping teams to manage a 98% weekly order fill rate• Ensured excellent sales and service levels by way of communicating and following up with customers on order issues, late trucks, or shortages• Advised… Show more • Generated weekly sales forecast to outline production schedule and determine excess needs• Increased freight utilization by 15% through coordinating with Shipping and Transportation teams• Collaborated with Production and Shipping teams to manage a 98% weekly order fill rate• Ensured excellent sales and service levels by way of communicating and following up with customers on order issues, late trucks, or shortages• Advised transportation coordinator with logistical schedule to improve load times and on-time deliveries by 25% Show less

• Facilitated SAP PLM design discussion during Blueprint Phase of the implementation• Prioritized data collection activity by formatting and analyzing material production and status reports• Generated data upload templates to facilitate transfer of vendor data into SAP PLM system• Standardized naming conventions for product specifications to improve data upload process by 65%

• Managed 2,000 materials on Standard Airfreight list to ensure proper shipping procedures • Tested packaging components to ensure six-sigma quality standards were met • Implemented Lean supply chain projects to provide cost savings and improve processes by 35% • Maintained second level support for global logistics website to increase performance by 45%