Aj Mackey Email & Phone Number

Houston, Texas

• Trusted Advisor to a portfolio of 121 clients with $1.27 million in Annual Recurring Revenue (ARR)
• Maintain a 103% NRR while offsetting company churn
• Lead strategic business reviews to establish success plans, present innovative solutions, mitigate risks
• Identify upsell opportunities by establishing consultative relationships with clients
• Responsible for full-cycle account management taking clients from adoption to expansion and renewal

Dallas-Fort Worth Metroplex

• Managed a $1.5 million Book of Business with 125 clients
• Maintained a 97% logo retention while offsetting company churn via $282k of renewal growth
• Conducted Business Reviews to understand client goals and provide solutions to address pain points
• Spearheaded cross-functional teams to ensure client pain points & enhancement requests are prioritized
• Acted as the Voice of the Customer with Product Teams, providing insights & influencing product roadmaps

Plano, Texas, United States

• Conducted requirement-gathering sessions with business leaders to understand their goals, pain points, and business needs
• Maintained a deep understanding of internal CRM products to provide support and speak with end users about features and functionality for their specific needs
• Increased user adoption by facilitating workshops, training sessions, and ensuring end-user comfort
• Collaborated with IT Developers to identify and track improvement requests and bug fixes
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• Spearhead team meetings to assist in driving engagement, promoting belonging, and ensuring team members feel cared for Show less

Portland, Oregon, United States

• Provided operational support for onboarding new customers
• Collaborated with Developers and IT teams to optimize processes and free up IT resources
• Acted as subject matter expert for test programs resulting in multiple on-time implementations
• Spearheaded ideation and execution of an event that provided increased AUM
• Created Process Automation via UiPath resulting in annual time savings of 90 hours

Greater Nashville Area, TN

• Onboarded new team members by providing one-on-one and group training on control systems and delivery technologies
• Provided Operations team with engineering support and solutions by utilizing analytical and problem-solving skills
• Spearheaded commissioning, calibration, and maintenance of mobile and fixed assets

Greater Denver Area

• Ensured a phenomenal customer service experience by ascertaining customer needs and liaising with technicians and leadership team
• Utilized Net Promoter System to coordinate with cross-functional teams to increase customer satisfaction and maintain a NPS score of 80%
• Established pricing and time estimates while ensuring promise time commitments are met
• Advised customers on required jobs by providing detailed explanations and technical justifications for repairs

Greeley, Colorado

• Provided outstanding levels of customer service by proactively assessing and validating customer needs
• Coordinated the involvement of cross-functional teams and spearheaded solution development processes that address customer needs
• Optimized product mix and schedules to align with customer requests and plant capacities

Greeley, Colorado

• Managed weekly product mix, distribution, and pricing of 5.5 million pounds of fresh product
• Actively prospected, negotiated, and sold products to new and existing accounts
• Worked in conjunction with Operations management in developing new value added items
• Developed product mix strategies to adapt to changing market conditions
• Sourced and procured raw materials to ensure a weekly 98% order fill rate

Mt. Pleasant, Texas

• Generated weekly sales forecast to outline production schedule and determine excess needs
• Increased freight utilization by 15% through coordinating with Shipping and Transportation teams
• Collaborated with Production and Shipping teams to manage a 98% weekly order fill rate
• Ensured excellent sales and service levels by way of communicating and following up with customers on order issues, late trucks, or shortages
• Advised… Show more
• Advised transportation coordinator with logistical schedule to improve load times and on-time deliveries by 25% Show less

Greeley, Colorado

• Facilitated SAP PLM design discussion during Blueprint Phase of the implementation
• Prioritized data collection activity by formatting and analyzing material production and status reports
• Generated data upload templates to facilitate transfer of vendor data into SAP PLM system
• Standardized naming conventions for product specifications to improve data upload process by 65%

Midland, Michigan

• Managed 2,000 materials on Standard Airfreight list to ensure proper shipping procedures
• Tested packaging components to ensure six-sigma quality standards were met
• Implemented Lean supply chain projects to provide cost savings and improve processes by 35%
• Maintained second level support for global logistics website to increase performance by 45%