• Examined deeds, deeds of trust, liens, judgments, and easements• Performed title searches, ordered reports and obtained clearance documents• Shared findings with attorneys, realtors or client representatives with detailed reports• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction• Controlled and managed internal control audits by checking our distribution of funds against a ledger of receipts and disbursements to confirm accuracy and ensure compliance with company policies and procedures• Processed funds associated with commercial real-estate transactions

• Maintained optimal financial controls by securing funds and making accurate transactions while demonstrating extreme attention to detail• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders• Helped customers open and close accounts, while explaining bank services, financial products and applicable fees to customers so they can make sound financial decisions• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs• Researched and resolved customer issues on personal savings and checking accounts• Acquired and maintained knowledge of emerging technologies, including e-banking• Served as a pivotal role for management in auditing subordinates and maintaining and enforcing internal controls• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees