With a Master's degree in Computer Science from Savitribai Phule Pune University, I am currently honing my troubleshooting and product support skills as a Senior Representative Operations at Concentrix Limited Company. My core competencies include diagnosing software and hardware issues and leveraging data to enhance agent performance metrics and customer satisfaction.During my tenure with Concentrix, our team has refined data-driven reporting and improved product delivery processes. By collaborating with managers and integrating feedback, we've developed strategies that align with organizational goals, fostering a culture of continuous improvement and customer-centric innovation. My experience at Tech Mahindra and proficiency in customer support have been instrumental in delivering solutions that meet diverse customer needs.