Amanda Ferguson Email & Phone Number

1) Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. 2) Developed strong customer relationships to encourage repeat business.3) Answered incoming calls, live chat, and emails, providing frontline customer support or assistance with product and service transactions.4) De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.5) Demonstrated excellent communication skills in resolving product and consumer complaints.6) Coordinated with various company teams to offer and implement successful solutions to customer problems. 7) Informed customers about billing procedures and company policies, processed payments, and tracked orders to ensure delivery.

Remote

1) Managed customer payments and reports through Quickbooks.2) Fielded customer complaints and queries, fast-tracking for problem resolution.3) Responsible for creating, sending, and managing invoices.4) Provided remote customer support regarding billing and account needs by email and phone. 5) Performed periodic reviews with team members to deliver relevant and constructive feedback. 6) Researched and prepared revenue reports for upper management.7) Assisted customers with making payments or establishing payment plans to bring accounts current.

United States

1) Performed various modalities of massage based on the client's needs and orthopedic assessment.2) Promoted sales in massage packages and retail products. 3) Worked with a variety of clients with chronic illness, mental health issues, and major life transitions.

Atlanta Metropolitan Area

1) Directed social media marketing strategies and initiatives to create brand awareness and increase sales. 2) Provided outstanding customer service through product knowledge, sales expertise, and professionalism. 3) Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.4) Prepared sales production reports for senior management.5) Performed scheduled inventory counts and supply audits.6) Organized and maintained payroll.7) Developed relationships with suppliers to obtain competitive prices.8) Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Massage, Massage Therapy/Therapeutic Massage

Neuromuscular Therapy, Deep Tissue, Spa Therapies, Energetic and Sound Healing.