Amanda Allen Email & Phone Number

For over fifteen years I have spent nearly the entire time in the Salon and Spa industry, directly supporting roles in customer service. This experience provided me firsthand lessons in dealing with others in calming and ensuring ways, building trust and in turn gaining dedication. What do I mean by this? Well, with trust comes dedicated and loyal consumers and clients. Starting out at the age of 17 as a Spa Coordination at a well-known and high-end day spa, I was able to obtain the superpower of having tact. Tact allows you to deal with any personality and any situation in a swift and respectful way.These little moments became huge lessons for my life and career. Now (as a Supervisor in the Communications field), I directly train, manage and lead a team of seven Customer Service Representatives. We handle client relations though various software databases and channels, directly assisting the consumers. The service we provide is more that answering an email, chat or phone call. We must connect and sometimes even deescalate a situation, calming the individual and keeping their trust. this is tact.This is more than my job; this is what I strive to provide and exemplify with my everyday role.

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  Team Lead Supervisor

  Stafford Communications Group

  Aug 2018 - Present - New Providence, New Jersey, United States

  At Stafford Communications I currently train, lead and supervise a team of seven Customer Service Representatives. Joining Stafford in the summer of 2018, I began my career as a Customer Service Representative myself. Gaining knowledge, experience and mastering a skill of many software systems, hardware knowledge and leadership and training skills. During my time with Stafford I took a short pause of six months, after enlisted in the US/ Army National Guard. Though my military training I was able to hone-in on my leadership abilities, task management skills and become an expert in the field. After graduating from Basic Combat Training at Fort Sill in Oklahoma and Advanced Individual Training at Fort Lee in Virginia, I returned to Stafford Communications with open arms. The support of my management allowed me to climb the ladder within the firm and promote to a Lead Team Supervisor.Over the past fifteen years working in an industry that provided me exceptional customer service and people skills, my newfound title married my military certifications, leadership abilities and my customer tact acquisitions. Together, my work is not just my job, it is my hobby and lifestyle.

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  Thomas Edison State University

  Military Technology Leadership