* Accountable for administrative support; fax student academic and financial filing, answer and transfer calls* Develop weekly scholarship updates and postings* Help supervise activities of three or four work-study students each shift to maintain an organized workflow.* Handle priority mailings including financial tracking letters, student invoices, loan coupons, and student financial aid award letters, student refunds, Skip Tracing for fellow loan providers and more.* Receive and open all SAFS mail from numerous providers (Post Office, FedEx, and Delivery) and gave to the appropriate person. Organize, date stamped, and alphabetized all financial paperwork for staff members including Tuition Checks, MPN Loans, IRS Tax Transcripts, and confidential paperwork.* Enter in all student financial loan requests, declines, increases, and decreases. Forward paperwork to the appropriate person based on assigned letter groups.* Responsible for creating, alphabetizing, organizing, filing, and securing all financial aid files and confidential paperwork pertaining to all incoming, transfer, and exiting students.* Assist Summer Orientation students regarding Financial, Academic, and Residential Life requirements. Answer any questions pertaining to personal experiences and future advice/tips regarding the University to potential students.* Ensure that all students’ academic and financial requirements had been completed successfully pertaining to students existing Financial and/or Academic Holds prior to start date.

* Monitored 4 employees each shift; supervised staff’s performance* Accountable for closing duties, and maintained and stocked numerous service stations* Organized multiple 10% nights for local fundraising* Responsible for large table sections serving 18-30 people per serving rotation* Served a party of 260 guests from the local Boys & Girls Club Organization* Calculated and prepared daily/nightly deposits ranging from $500 to over $2,000* Handled and resolved customer complaints daily resulting in successful resolutions while following company policies* Highly dedicated and influenced by the Red Robin Management team; hardworking, professional goals oriented within the Hospitality Industry.