Manage a team of trainers focused on customer product related education for employees with the emphasis of teaching product value propositions. Conducts needs assessments for determining the training needs for customer base including product training for account managers, account representatives, field sales representatives, and external customers and develops strategies to meet these needs. Partners with internal and external organizations including product development, e-commerce & content development and sales training to develop and deliver proper curriculums and programs to meet division needs, including increasing division revenue.Serves as the learning consultant for the Inside Sales channel by assessing and delivering on training needs requested via channel management.Maintains an ongoing line of communication with field and inside sales management to ensure training programs are relevant and effective.Conduct in-classroom training or live online training via WebEx, when appropriate.'Develops and implements department strategy as a member of the Training management team.Develops and implements proper evaluation/certification processes to determine level of effectiveness of training

Work with Internal Stakeholders to provide performance targeted enablementProvide consultation to those looking to host trainingsFacilitate and co-lead Change Management efforts within organizationSupport demand planning; driving yearly planning with our key customers to plan the service delivery; Strategic planning - (yearly education plans to support stakeholders strategic business goals)Tailor global sales methodology to specific audiencesInstructional Design consulting for internal customers and subject matter experts on good course structure, learning objectives, instructional interventions, interactions and methods up to supporting the high level, micro-concept and story board of a course (medium to high complexity).Spearhead continuous improvement in customer interactions and our internal processes

Rollout global sales methodology through facilitation and planningWork with internal stakeholders to understand the field's needsAct as trusted advisor that understands business needs and goalsDevelop core competencies in the area of Knowledge & Enablement methods and processes e.g.Project ManagementProvide thought leadership by bringing market, as well as internal innovation ideas, into an ongoing innovation lifecycle from concept, pilot to implementationKnowledge & Enablement Business Systems OperationsDrive optimization/standardization of existing methods, processes and tools to improve efficiency and effectiveness of the existing services with SAP business goals and objectives

Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels.Identify and execute business strategy for assigned client segment. Work cross-functionally to execute on individual client strategies. Identify opportunities for adding greater value.Identify opportunities for additional ARR by proactively contacting clients on a weekly basis and developing strong relationships with CDRSE’s to strategically manage clients to leverage upsell opportunities.Identify and implement specific strategies to increase utilization and adoption for overall client portfolio.Develop qualified references by establishing credibility and responsiveness with assigned clients. Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients.Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, upselling, increased utilization/adoption, contractual compliance and opportunities for expansion.

Develop and execute a comprehensive communications strategy for the store that will continue to brand Microsoft devices and services. Build relationships with local community groups such as schools, the Chamber of Commerce, local chapters of charitable organizations and small businesses.Create excitement for Microsoft devices through an online presence by spearheading and contributing to social media opportunities across various platforms and social communities. Partner with the corporate Marketing Team to develop assets that support local community engagement initiatives. Ability to network and make strong connections in the community. Organize, prioritize, plan, execute, and fulfill all community engagement events.Coordinate public relations and promotion for events, programs and activities.Connect activity and event results to key metrics in the store locations to determine ROI and overall effectiveness of community outreach initiatives.Engage, educate, excite and empower potential and existing customers alike with the same level of passion and commitment.

• Assist with wedding/event setups and tear downs• Design floral arrangements onsite• Problem solve efficiently and effectively• Bring design concept to life using very few guidelines• Create lasting impressions

Maintained Raiser’s Edge database and ensures data integrity and accuracyCreated / designed sponsorship brochuresWorked internally with appropriate North Memorial staff to generate grateful patient, vendor, donor and prospect lists for communication and philanthropic solicitations Processed gifts and runs queriesMaintained Foundation webpage and NetCommunity giving pagesConducted prospect research for fundraising initiatives and eventsProcessed acknowledgement letters, which includes letter generation, writing and editingAssisted Foundation Manager and Director with event coordination and logistics as needed.Support included; online event software set-up and updating, event related print materials, registration, event day support, auction planning and donor acknowledgementsSupported data integrity strategy including integration of wealth screening data and event database information into Raiser’s Edge to ensure NetCommunity and overall database accuracyProvided donor relations support including daily gift entry, gift tracking and donor acknowledgementsSupported grant writing activities Assisted with mail and email special campaigns and donor communicationsAssisted in volunteer and intern coordinationServed as a member of the development team by collaborating with colleagues on implementing donor strategiesAccepted other duties as assigned to promote the accomplishment of organizational goalsProvided professional and courteous customer service to internal and external customers

In charge of planning and executing 6 major fundraising/ educational events Built relationships with donors and sponsors for all special events Oversaw promoting events and creating a comprehensive marketing communication strategies In charge of creating / designing promotional materials for events Ensured consistent branding is implements across all NAMI’s eventsCreated sponsorship proposals for all eventsSecured in-kind and cash sponsorships for all special eventsIn charge of creating event budgets and accounting reportsSupervised Development AssistantProvided technology support and design skillsWebsite management and updates using Artez platformLead planning committees and volunteersAssisted satellite walk sites with logisticsOversaw maintenance of donor & sponsor records in database

Assisted in the planning and executing of 3 fundraising/ educational events Oversaw the promotion of events In charge of creating / designing promotional materials for events using Adobe Creative SuiteCreated sponsorship proposals for all eventsIn charge of creating event budgets and accounting reportsProvided technology support and design skills

• Assisted with the logistical planning of the Sweetheart Ball and silent auction• Spearheaded their “Giving Hearts Day” marketing campaign• Designed promotional materials• Experience in data entry and running reports in Microsoft Access• Assisted with social media dashboard setup

• Work with professional staff to coordinate logistical planning for events on campus• Made room reservations using Event Management Systems software• Created training curriculum for EMS software• Acting manager for campus sponsored events