Amanda Steele Email and Phone Number
Amanda Steele work email
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Amanda Steele personal email
Being a professional with 12+ years of progressive leadership experience specializing in operational excellence management, I have gained a reputation as a focused, committed, steadfast leader with admirable work ethics who can drive initiatives that consistently enhance business performance.I am extraordinarily proficient at directing complex operations and delivering strategic solutions to address business needs. By bolstering team spirit, fostering customer relationships, and streamlining processes, I have gained a proven track record of meeting goals and timeline targets.I have collected many accomplishments that make me immensely proud. Some of which are listed below:• Accrued savings amounting to $200K annually by achieving productivity targets and establishing industry standards for tenant move-ins.• Designed and developed a top-notch quality assurance program from inception, maintaining a stellar 4.6-star rating to ensure an unparalleled customer experience.• Quadrupled independent contract workforce and reduced advanced scheduling timeline from five days to a single day.• Honored as "Pioneer of Excellence" awardee in October 2022.I work well in fast-paced and highly-complex environments where my analytical and organizational qualities are challenged. I am exceedingly devoted to operational excellence, and I believe that a well-developed team is essential to achieve the objective. I am also very passionate about continuously developing talents. If you need a dedicated and adaptive professional with a proven history of success in consistently delivering exceptional business outcomes, then we should definitely connect!Expertise: Service Delivery Excellence and Contact Center Management, Standard Operational Procedure and Service Level Agreement (SLA), Change Management and Strategy Development, Project Management and Continuous Process Improvement, Data Science and Payment Card Industry Data Security Standard (PCI DSS), Leadership Development and Customer Satisfaction, Customer Service and Customer Relationship Management, Quantitative & Qualitative Analytics, Financial Analysis & Reporting, Risk Assessment & Risk Management, Metrics & Performance Management, Hiring, Training, & Mentoring, Payroll Management
Hims & Hers
View- Website:
- vertafore.com
- Employees:
- 1883
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Supervisor, Customer ExperienceHims & HersAurora, Co, Us
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Customer Support ManagerVertafore Feb 2024 - PresentDenver, Colorado, United StatesLead and manage a team of 12 Customer Support Specialists, providing comprehensive phone, chat, and email support for customers using Vertafore Insurance Management systems. Oversee support for over 10 varying products and integrations, collaborating closely with Development and Product teams to address and resolve defects efficiently.- Facilitated team members in achieving an additional 20% progress in their career pathing accomplishments within 45 days.- Reduced backlog by 62% in 30 days through the implementation of clear expectations, detailed reporting, and gamification strategies.- Improved Average Speed of Answer by 40 seconds by implementing effective scheduling and collaboration with East Coast counterparts.- Supported A1 Prime customers via phone, email and chat with escalations, defects and enhancement requests in partnership with Development, Product and Professional Services teams. -
Operations ManagerDoorstead May 2021 - Jun 2023Las Vegas, Nevada, United StatesDoorstead (Startup) – Remote 2021 – 2023Workforce Operations ManagerSupervised and streamlined daily operations functions such as HR processes, including resourcing, staffing, productivity, licensing compliance, and budgeting for 100+ independent contractors across seven national markets. Manager independent contract workforce, as well as development and management of OKR's and KPI's ensuring accomplishment of set goals. Provided oversight to high-performance team for on-time completion of 10 distinct operations. Administered regular performance assessments, delivering constructive feedback and coaching to team members, enhancing skills and productivity. Executed comprehensive research and analyses, unveiling and capitalizing on market opportunities. Optimized processes and workflows by spotting and eliminating bottlenecks. Introduced strict quality control measures, ensuring adherence to set standards and regulations.Accomplishments:• Generated 50% cost savings by independent contract workforce and reduced time spent through integration of robust tooling and improvement of processes in liaison with cross-functional teams.• Modernized and led complete overhaul of Workforce program through leadership, mentorship, and enhanced professional developme nt of four associates across highly regulated environment. -
Operations ManagerEverise Sep 2020 - Mar 2021Contributed to continuous operational enhancement by evaluating data, supervising KPIs, and strategically planning and executing effective solutions. Led and guided team leaders while collaborating with cross-functional team leaders to ensure accomplishment of set targets. Fostered and retained long-lasting relationships with clients to enhance business development. Orchestrated development and execution of operational strategies to drive significant business growth.Accomplishments:• Bolstered team performance by establishing and incorporating robust operating procedures along with designing and developing bespoke incentive programs.• Headed successful launch of a new program, integrating more than 270 FTE and 15+ team leaders, from October 2020 to January 2021. -
Senior Operations Manager24-7 Intouch Jan 2020 - Aug 2020Las Vegas, Nevada, United StatesAs a Senior Operations Manager, I directed and managed all operational activities for up to 150 employees in multi-location and multi-channel programs, including voice, email, chat, and social media. I contributed to the overall strategy, direction, and execution by providing leadership to operations managers, team leaders, and customer service representatives. Focused on the clients' vision and business goals, I led the staff in meeting the program objectives as indicated in the statement of work. -
Senior Operations Excellence Manager24-7 Intouch Apr 2018 - Jan 2020Clearwater, FloridaI assisted the Director of Operations Excellence and helped four Operations Excellence Managers create developmental action plans and special assignments. I focused on continuous process improvement and collaborated with managers and operations teams to determine strategic approaches that cultivate client relationships and enhance business, financial, and staff performance. I contributed to weekly project management plan reviews to guarantee alignment of goals.Client Portfolio: Airbnb, Booking.com, Netflix, Nike, Spotify, Ulta Beauty, Sephora, Fandango, Instacart, HomeAdvisor, SunCountry Airlines, Kraft- Heinz, Abercrombie & Fitch, and Hyundai
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Operations Excellence Manager24-7 Intouch Nov 2017 - Apr 2018Clearwater, FloridaAs an Operations Excellence Manager, my objective was to guarantee excellent contact center service delivery. I worked with senior leadership, operations teams, and partners to identify the root cause of issues, recommend action plans, and contribute to the strategic planning and implementation. I tracked and reported program progress to the company stakeholders to keep them apprised and seek their assistance when needed. To support continuous process improvement, I identified and developed training programs. I also monitored and controlled the organizations' policy compliance.
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Operations Manager24-7 Intouch Apr 2016 - Nov 2017As the Operations Manager, I directed the daily contact center operations. I developed and executed business strategies to manage metrics, KPI's, and service levels successfully. Handling the recruitment and development of leaders, I coached, mentored, and guided team leaders to ensure goals are achieved.
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Team Leader24-7 Intouch Jul 2014 - Apr 2016I ensured that the customer service representatives in my team follow processes and deliver quality service with every customer interaction they encounter. By regularly evaluating their performances, coaching them, and scheduling them to attend training that could improve their skills, I helped maintain the program's operations standards.
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Customer Service Representative24-7 Intouch Jul 2013 - Jul 2014My primary goal as a Customer Service Representative was to deliver responses to customer inquiries in a timely and professional manner. To supply appropriate solutions, I gathered the required information and rerouted calls to the right departments. Following processes, I ensured the delivery of high service level standards and contributed to achieving the team metrics targets.
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Mid-Range Account ManagerSantander Consumer Usa Oct 2011 - Apr 2013Catering to inbound and outbound calls, I resolved simple to complex issues and recommended appropriate action plans to account holders. I also followed up with them as needed.
Amanda Steele Skills
Amanda Steele Education Details
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Eaglecrest High SchoolGeneral Studies
Frequently Asked Questions about Amanda Steele
What company does Amanda Steele work for?
Amanda Steele works for Hims & Hers
What is Amanda Steele's role at the current company?
Amanda Steele's current role is Supervisor, Customer Experience.
What is Amanda Steele's email address?
Amanda Steele's email address is as****@****uch.com
What schools did Amanda Steele attend?
Amanda Steele attended Eaglecrest High School.
What skills is Amanda Steele known for?
Amanda Steele has skills like Customer Service, Team Leadership, Time Management, Leadership, Call Centers, Management, Team Building, Customer Experience, Customer Satisfaction, Coaching, Performance Management, Workforce Management.
Who are Amanda Steele's colleagues?
Amanda Steele's colleagues are Amulya Reddy Nandimalla, Danny T., Catherine Holmes, Ron Harrell, Jessica Mitchell, Anitha Venugopal, Kelly Brown.
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5ccvi.org, yahoo.com, gmail.com, marchofdimes.org, mokangoodwill.org4 +181671XXXXX
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Amanda Steele
New York City Metropolitan Area4advisory.com, optum.com, gmail.com, kaufmanhall.com -
Amanda Steele
Tax-Advantaged Real Estate Investments | Opportunity Zone Funds | 1031 Dst Investments | Development | Energy Real EstateRaleigh, Nc1crawford1031.com -
Amanda Steele
Detroit, Mi
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