Customer Success Account Manager
Current• Curating and executing over 124 trainings, programs and reactive crisis responses for healthcare consumers across the country.• Increasing day to day communication frequencies by 30% in the height of a global pandemic through communication plans, blogs, twitter usage, and remote avenues to ensure continuity of information• Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities (e.g., add-ons, renewals), actively collaborates with internal teams and sellers to help identify growth opportunities through account planning and delivery execution. Directly enabling cloud consumption revenue through consumption planning• Developing and presenting over 52 communication plans and protocols for Healthcare entities to distribute across their ecosystem.