Amanda Davis Email & Phone Number

Alpharetta

Lead all strategic responsibilities for the operations for the customer order to cash process for Onboarding, Credentialing, Fulfillment, and Business Intelligence.•Oversee 150+ employee base globally including 4 direct people leaders with an additional 11 indirect people leaders. Directly lead business analysts and program trainers supporting our internal and external teams.•Directly influence over $2 billion dollar book of revenue with the order to cash workflow.•Instrumental in executing a consistent credentialing experience (37% reduction in turnaround time) for our customers, the business, and our employees with bridging the working relationship and resetting policy with our internal compliance stakeholders (IADP).•Led the creation of a complete quality closed loop process that was mirrored across all Customer Operations teams. Improving the credentialing quality by 20%.•Over the last 10 years, consistently execute exemplary employee satisfaction (85-90%) and NPS results (+60). A RELX leader in EOS for the last 5 years.•Key stakeholder in all acquisition or migration due diligence and execution delivering the least amount of disruption to our internal and external customers.•Established a consistent strong, trusting relationships with all levels in the business (2018 Sales Impact Award).

Alpharetta, Ga

Responsible for all aspects of Customer Operations Onboarding and Fulfillment for all Risk Business Units.•Oversee 40+ employee base globally directly leading 2 people leaders and 4 business analysts/program trainers influencing the expansion and support of REPH and UK employees.•Evolved the customer facing Onboarding role across all Risk Business Units reducing the customer pre-work turnaround time by 40% influencing time to revenue and increased selling time.•Designed the first onboarding CRM workflow in Risk allowing for streamlined, real time order entry, tracking and completion - delivered on-time and under budget.•Drive innovation for people, process and tools for onboarding and acquisition/integration.•Established a data foundation for continuous improvement initiatives (new credentialing tool, customer facing onboarding portal, billing automation).

Dayton, Ohio Area

Responsible for all aspects of customer Onboarding and Fulfillment for Business Services and Screening Solutions.•Oversee 30 employee base with 22 operational direct reports (90% of the employees were remote or at other locations – Boca, Chicago, Dayton)•Influenced $360M in annual billed revenue.•Created the video capability to drive employee engagement which facilitated process, policy and procedures leading to the CRM workflow creation.•Obtained Six Sigma certification.

Dayton, Ohio, United States

Direct billing support to Sales (Strategic, Enterprise, Government, and Commercial Sales).•Implemented day to day updates for account creation, maintenance, billing and invoicing for 500+ new orders monthly.