• Conduct data audits to identify and resolve any issues with data accuracy and completeness.• Review system configuration to ensure proper setup and alignment with business requirements.• Respond to customer inquiries and provide support in resolving technical issues.• Work closely with customers to ensure they are fully utilizing the benefits administration platform.• Communicate effectively with customers to understand their needs and provide solutions that meet their requirements.• Collaborate with cross-functional teams, including Implementation, to ensure smooth configuration of customer requests and solutions.• Stay up-to-date with industry standards and best practices, and incorporate new information into support processes as needed.• Act as a subject matter expert for the benefits administration platform, providing guidance and support to internal and external stakeholders.• Develop and maintain relationships with key stakeholders and maintain a high level of customer satisfaction.• Prepare reports and presentations to communicate customer support and system status.• Complete training and professional development opportunities to maintain and expand technical and customer service skills.• Onboarding and train new teammates

• Provided exceptional customer support and technical assistance to clients by answering questions, resolving issues, and addressing concerns in a timely and professional manner• Established strong relationships with key stakeholders at the client company and acted as a primary point of contact for day-to-day support needs• Worked closely with ongoing service teams to ensure high-quality service delivery and client satisfaction• Brought subject matter experts into client relationships as needed to address specific issues or projects and provided technical guidance and best practices expertise• Proactively sought feedback from clients to continually improve the service experience and drive efficiency and value to the relationship• Maintained comprehensive documentation regarding client activity and was responsible for updating all client documentation• Participated with and coordinated with other departments regarding client-specific issues, including billing, data validation, technical issues• Completed job-related training courses and seminars, as required for the job and assigned by the manager, to continuously improve technical knowledge and skills• Demonstrated a strong commitment to continuous learning and professional growth and was able to effectively handle other duties as deemed necessary by management.

• Successfully managed and trained a team of photographers and managers in multiple locations, resulting in increased sales and customer satisfaction• Developed and implemented training programs to improve sales techniques and photography skills, resulting in improved performance and job satisfaction among employees• Business development:Created and executed marketing strategies to promote studio services, resulting in increased customer engagement and revenue. • Established and maintained positive relationships with key stakeholders, including customers, employees, and company executives• Consistently exceeded sales goals and revenue targets, and achieved high customer satisfaction ratings through effective management and customer service practices• Maintained a comprehensive knowledge of photography techniques, industry best practices, and advancements in technology and photography equipment, and used this knowledge to drive continuous improvement in the studio• Demonstrated strong leadership skills, with the ability to motivate and inspire employees to achieve their full potential• Managed studio operations, including inventory management, employee scheduling, and budgeting, to ensure efficient and effective studio operations• Communicated effectively with employees and customers, and resolved customer complaints and concerns in a professional and efficient manner• Acted as a positive role model, demonstrating a strong work ethic, positive attitude, and commitment to continuous learning and professional growth.

• Proven track record of success in managing a photography studio, including achieving sales goals, providing excellent customer service, and ensuring quality assurance of services providedExperience in training and developing employees, leading a team of photographers, and ensuring that all employees adhere to company policies and procedures• Strong background in managing studio operations, including inventory management, employee scheduling, and maintaining a positive and productive work environment• Demonstrated ability to maintain high standards of customer service and ensure customer satisfaction• Ability to communicate effectively with customers, employees, and stakeholders, and resolve customer complaints and concerns in a professional and efficient manner• Experience in creating and implementing marketing strategies to promote studio services and increase customer engagement• Ability to maintain a comprehensive knowledge of photography techniques and industry best practices, and stay up-to-date with advancements in technology and photography equipment• Strong organizational and time management skills, with the ability to handle multiple tasks and meet tight deadlines• Positive and proactive attitude, with a commitment to continuous learning and professional growth