Dedicated ESS Lifecycle Manager with a focus on ensuring seamless coordination of field service and agreement management activities to enhance customer satisfaction. Key responsibilities include supporting the Agreement Manager in achieving quality, financial, cost, safety, and time targets for planned and unplanned maintenance activities. Proficient in strategic planning to ensure flawless service execution, efficient resolution of warranty claims, and successful implementation of action plans and processes.I excel in cross-functional collaboration with technical support teams and establishing long-term partnerships with external contractors. Maintaining strong internal stakeholder relationships is a priority, driven by a commitment to high customer satisfaction. I actively contribute to the improvement of installation performance, providing valuable lessons learned and sharing knowledge with internal stakeholders.

In my role, I served as a pivotal link between suppliers, performance managers, and the organization's operational needs. My responsibilities included:Procurement Management: Collaborated closely with suppliers and performance managers to procure essential services and materials crucial for day-to-day operations, maintenance cycles, and urgent down-turbine needs.Catalog Maintenance: Utilized SAP parts catalogs to meticulously maintain the BPWE parts catalog. This involved regular inventory reporting, quarterly inventory counts, and active participation in developing comprehensive parts strategies.Logistics Oversight: Assumed responsibility for all logistics aspects related to the transportation of oversize loads across BPWE sites and warehouses, ensuring the seamless flow of materials.Global Procurement Collaboration: Worked closely with Procurement Specialists to leverage global agreements, securing competitive pricing, and ensuring alignment with procurement best practices.Supplier Quality Audits: Conducted thorough supplier quality audits of OEM facilities, identifying areas of potential risks to the business and ensuring high standards of quality.Agile Project Alignment: Acted as a Kanban facilitator, aligning all department projects with BPWE’s business priorities and emphasizing agile ways of working for enhanced efficiency.Digital Solutions Leadership: Led the development and implementation of digital solutions, including presenting strategies to executives. The goal was to optimize resources across the business and streamline operational processes.

In my role as an L&D Coordinator, I managed the coordination and execution of both face-to-face and virtual training sessions. My responsibilities included:Portfolio Management: Was the single point of contact for the end-to-end delivery of seven portfolios, ensuring seamless coordination and execution of face-to-face and virtual training sessions.Stakeholder Relationships: Established and maintained strong relationships with faculty, local contacts, and stakeholders to guarantee the smooth and efficient delivery of all training sessions.Technical Support: Provided first-level technical support for Adobe Connect and HDDL training sessions, ensuring a seamless and uninterrupted learning experience for participants.Virtual Classroom Setup: Built virtual classrooms and assisted stakeholders in creating and implementing training content, fostering a conducive virtual learning environment.Data Management: Managed training content and employee records efficiently in Cornerstone and the Adobe platform, ensuring accurate and up-to-date information.

As a Global Training Support Specialist, I played a pivotal role in facilitating 500+ face-to-face training sessions worldwide. My responsibilities included meticulous procurement of materials, negotiation of contracts to secure faculty, venues, and transportation, ensuring the seamless execution of training initiatives. I also excelled in managing training-related inquiries, guaranteeing compliance with service level agreements and stringent data privacy guidelines. Additionally, I maintained comprehensive records, including employee data, course-specific information, and visa applications, within the learning management system.