Managed finance transactions for the organization including vendor payments, bank reconciliations, monthly financial close cycle forms, and annual audits. Process payroll for all staff in the organization on appropriate pay dates, Maintain personnel database regarding salaries, updating rates, and working directly with HR on compensation analysis, Address and resolve employee complaints relating to the payroll system including software assistance for logging-in and timeclock challenges, Work with company database programs to process payroll and investigate errors, Prepare reports to relevant departments about payroll, company budget and expense, Employee profile and file management for all electronic files within payroll and HR information system, Handle employment-related inquiries from applicants, employees, and supervisors referring complex and/or sensitive matters to the appropriate staff, Perform account balance and payroll reconciliation with the Finance and Accounting department as needed, Prepare financial reports for accounting and auditing purposes, Maintain compliance with federal, state and local employment laws and regulations, and recommend best practices as well as review policies and practices to maintain compliance, Process terminations, garnishments, and changes of pay, Process HSA, FSA, and 401(k), Work with Paycor, Empower, GP, Wells Fargo, Employee Navigator, NBS, QuickBooks, Health Equity, Msuite Maintained all records of financial transactions in Sage Intacct and Salesforce systems along with their internal controls and safeguards for cash receipts, disbursements, donor information, and financial transactions. Supported Human Resources functions from recruiting and onboarding, posting jobs, screening applicants, new hire orientation. Managed the internal personnel records, training / certification records, wage and unemployment verifications in Salesforce and HRIS system. Managed security and privacy for employee records.

Managed a portfolio of clients, provided solutions to concerns our clients had and offered high level support, I would take all of my teams escalated calls to ensure compliance and best practices were meet.Reviewed Credit options with clients to determine the best benefits and account solutions were provided. Managed the internal systems to ensure accurate features and benefits were given to the client, I had a 95% client retention score which was top of my team.Managed sending out escalations and manual challenges to help facilitate getting our customers credit scores raised and reported accurately.Maintained active communication with customer to ensure all findings and updates were provided in a timely manner.Proctored emails for the offshore representatives while supporting all calls to help reshape the customer’s credit goals while maintaining compliance with various regulations associated with credit repair (PCI Compliance). I also facilitated client portal updates and procedures were meet.

Managed communications between Providers and Clients to mediate and resolve billing, documentation and claim issues. Maintained provider and member records, ensuring accurate documentation on all claims and internal systems for routing provider issues to their appropriate departments for facilitating solutions. Provided in depth review of all requests, then made sure they were sourced to the correct medical support department to facilitate accurate billing, records and solutions to the client to ensure the client remained engaged with their account and had the updates in a timely manner.Supported the internal 1099 process, additionally updated both Members’ and Providers’ data, proficient in accurate data entry.

Managed the design and implemented a strategic sales plan that expanded the company's customer base and ensured a strong national presence.Managed the team’s sales metrics to ensure compliance, processed client requests to ensure the proper request were sent and sales targets were hit. Provided support on recruiting, training, call reviews, sales performance for my team and set realistic competitive goals for the team.Facilitated client background and credit checks regularly, payroll supervision including accounts receivable and accounts payable were accurate and went out timely.

Design and implement a strategic sales plan that expanded the company's customer base and ensure a strong presence, Process patients to ensure 100% of their goals, Provided leadership to a team of highly performing sales Team, Achieve growth and hit sales targets by successfully assisting the sales team, Recruit, train, review calls, coach and monitor performance of sales and payroll, Communicate with providers and clients to resolve enrollment and claim issues, Maintain provider and member records, ensuring accurate documentation, documenting claims systems for routing provider issues to appropriate departments for assistance, Work with other departments to fulfill requests to update information, Assist in the 1099 process, update both members’ and providers’ data, Highly skilled at 10-key

Receive licensing, apply for licensing for individuals, states, and cities throughout the US and Canada for employees who perform door to door sales for alarm systems, Assist with outbound and inbound calls, maintain and update reports, order supplies, scan to and from hard copy, pull background and credit checks, payroll, billing, A/R and A/P, Schedule daily meetings with employees for acquiring licensing in various cities and states, Prepared documents, schedule and manage employees in both the US and Canada, Respond promptly and consistently exceeded goal expectations