Executing strategies to optimize Precision eControl growth and recurring revenue streams. Facilitate and drive operational improvements to create value for internal and external customers• Lead and develop ever growing Customer Success team spanning multiple disciplines including Customer Success Managers, Data Analysts, and Onboarding/Data Support Coordinators• Implement policies, procedures, tools, and processes that will improve day-to-day operations of product support, data operations, and analyst activities• Work with key internal and external stakeholders to identify opportunities for improvement and to operationalize new product offerings• Work with business and technology partners to find innovative approaches to new business problems, providing technology guidance and collaborate on product roadmaps• Lead coordination and integration of efforts among operations, data, software, and analytics support teams to produce smoother workflow and achieve desired outcomes• Establish and maintain service level agreements with internal and external customers• Communicate and train stakeholders on existing and new program rollouts• Create artifacts supporting business operations and application of technology products• Consult with customers during onboarding process and data strategy sessions to achieve desired outcomes, communicating with customers regarding their specific cases and strategies• Improve customer retention through proactive programs to enhance engagement

Led the product development and team to define, build, test, and launch the new Precision eControl business platform initial modules• Created 4 wireframes depicting future product design and capabilities• Led 6 focus group sessions across 16+ stakeholders to solicit feedback on product design and capabilities• Consolidated collective feedback to help define product MVP and timeline to launch• Worked with internal and external development teams supporting all platform launch activities• Conducted 80+ product demos to potential customers leading up to launch date

Assumed leadership of the data analytics team and internal support operations supporting 400 brand dashboards and 30+ analytics requests per week• Experienced a 75% resource turnover amidst a 2X increase in request volume and achieved a 17% reduction in average days to close• Conducted 30+ stakeholder interviews to determine current organizational needs, effectiveness of support structure, and areas for improvement• Created a comprehensive onboarding plan for new hires, leading 19+ employees through new structure• Executed a new pre-sales support structure delivering 100+ potential client reports and establishing ongoing support structure to accommodate pre-sales growth• Created and managed vendor invoice reconciliation process discovering a vendor process error resulting in a $34K organizational credit

Joined the eControl team to fill a support gap documenting the current and future state of the eControl practice group• Created 15+ process flow diagrams documenting the end to end eControl process both internally and from a client perspective spanning 4 geographies• Cataloged a comprehensive compilation of eControl capabilities across business stages, geographies, marketplaces, business problems and solutions while creating a Power BI dashboard to easily extract relevant capabilities per selection criteria• Served as project manager for 4 internal projects driving cross departmental collaboration and achieved new business processes to identify client expansion opportunities, new client services, and streamline internal processes• Participated in the planning and preparation for launching an ancillary business

Led cross departmental concurrent projects to improve and standardize global Sales operations partnering with onshore and offshore technical resources to develop, test, and deploy products realizing project value across numerous business units• Increased digital data capture for new contracts from 18% to 100%, migrated 1,000+ historical contracts, reduced template generation error potential by 83%, ultimately improving the contract lifecycle management process• Drove new product adoption to 100% while increasing Sales Support Director self-sufficiency by 22% for Time and Material deals• Delivered web-based application consolidating 4 tools’ output, supporting up to 70% of deal volume, and greatly decreasing proposal approval preparation time• Streamlined new hire onboarding process, 100% refresh of content, 25% new content added, guided 52 new employees through process• Co-led development and migration to a new knowledge sharing system, creating 100+ internal Wiki articles and migrating over 300 documents• Established change management cycle

Developed all technical and financial forecast models for the Avionics, Mechanical, and Integrated Systems organizations covering both domestic and foreign customers, representing $3.2B in potential revenue• Conducted annual product platform reviews involving extensive data analysis from 6 shops which significantly improved data fidelity and model confidence• Created unified model increasing capability while eliminating duplicative processes and driving errors and inconsistencies to <1%• Engineered customer visit tool to enable model scenario analysis on site under 10 minutes• Launched automated and standardized cost analysis database decreasing turnaround time by 50%

Managed team and budget for modeling development, support, and sustainment covering 4 military engine departments, consistently delivering at or below operating plan budget• Directed migration effort to new web-based simulation model, including all requirements, offshore development, migrated 85% of existing models, 100% of test cases, and created roadmap for remaining migration needs• Led annual long term sales forecast encompassing 4 departments, 14 engine lines, and vice president review with last deliverable utilized for 3 consecutive years• Served 2 year term as Sales, Marketing, and Business Development Compliance Leader resulting in 100% training compliance• Developed and delivered new forecasting and provisioning tool to be utilized by the field service representatives eliminating the need for headquarters analysis, increasing customer response time• Compiled and created marketing fleet database encompassing 400 fleets within the Military portfolio and resolved 15% inconsistency within global data

Executed all technical forecast model analyses for the Evendale Turbofan Turbojet Department supporting all areas of the Military Systems Aviation Business spanning both domestic and foreign customers• Satisfied all contractual obligatory deliverables to the United States Air Force• Created forecasting request process template, reducing overall effort by 50%• Developed tool to unify and simplify the Material Asset Review Council inventory management process maximizing volume of parts reviewed with reduced time spent per part• Standardized warranty deliverable increasing delivery speed by 30%

Supported the GE Aviation Evendale Turbofan Turbojet Department through maintenance analysis forecasts, served as modeling support focal, and maintained user support repository.