Amanda Hahn Email & Phone Number

Columbus, Ohio Metropolitan Area

Midwest

Columbus, Ohio

As the Assistant Customer Service Manager, I have Increased sales margins every year by developing and implementing successful systems to handle (2) 10 million dollar departments. I manage the customer service agreement (CSA) and service warranty departments. I ensure accurate processing and maintenance including quoting, entering, changing and reviewing of all agreements. I am responsible for assisting 9 separate sales and service regions with all CSA related questions or issues. I provide all CSA and warranty support for sales and service managers, service teams and salespeople. I help all regional sales personnel determine the best service plan for unique customer needs as well as ensure customer's equipment maintains all warranty requirements. I am responsible for reviewing all customer purchase order terms and conditions for customer service agreements prior to acceptance. I review vendor warranty claims submitted by service regions to ensure quality claims submittal and timely money receipts. I assist local service managers in resolving claim disputes with vendors. As volume increases, I work with the CSA and warranty team to develop efficient ways to cleanly process all agreements and claims in order to eliminate waste and improve productivity.

Columbus, Oh

As a departmental representative to the Associate Resource Council, I brought many confidential employee issues to executive management in order to improve the employee experience. I also organized the annual employee appreciation week which included games, luncheons, trivia contests, and raffles. I have also organized the department Christmas party.

As the customer service agreement specialist, I was responsible for preparing all customer service agreement quotes based on salesman requests and customer needs. I produced over 1300 quotes per year. On all quotes. I researched all equipment components and warranty requirements for every piece of equipment to ensure that technicians had correct parts when servicing the equipment and that we were performing services in accordance with warranty requirements. I began assisting in customer issue resolution and account reconciliation. This included changing service schedules and billing issues. I developed new quoting templates in excel to improve productivity based on uniform equipment requirements that improved quote turn around time by 50%.

Ohio, Kentucky, West Virginia, And Pennsylvania

As a Regional Operations Specialist, I was responsible for all operations duties at 5 regional locations including inventory control. These duties included researching and correcting all inventory discrepancies as well as cycle counting. I also reviewed service and warehouse operations to ensure materials were handled properly, accurately and efficiently. Created, developed and implemented processes and procedures to minimize shrinkage, non-moving inventory and miss-shipments. I development a freight recovery program that increased revenue. I was responsible to ensuring customer order accuracy and resolving any customer issues such as returned material, account credits and payment processing. I worked with local regions to correct any issues in a timely fashion to increase customer satisfaction. I assisted service departments with service parts handling and work order staging as well as expediting parts orders to assure parts would arrive in time for scheduled service work.

Nitro, Wv

At management request, I was asked to assist the local service department in conjunction with all operations duties listed above. I scheduled and dispatched service calls to technicians. I reconciled technician time sheets with completed work orders to ensure time was recorded accurately. I prioritized service work on a daily basis to take care of customers efficiently. I reviewed service work orders for accuracy and completion before invoicing the customers. I worked with the service manager to resolve and service related issues including parts issues, technician scheduling issues and billing issues.

Columbus, Oh

I worked directly for the Corporate Operations Manager. I assisted her with any operations duties including inventory control and customer issue resolution. I answered and routed all incoming calls to the appropriate departments. I greeted and assisted all individuals that entered the corporate building.

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Management And Leadership

Education record

Activities and Societies: Volleyball, Basketball, and Softball Teams