Amanda Hoff Email & Phone Number

EXPERIENCE Supervisor, Commenting, Press Ganey Associates, May 2016-present Oversee scheduling of approximately 100 employees Coach and train associates in given tasks in-person and virtually Track metrics daily and manage several stats sheets Shift workforce between tasks to stay ahead of/meet deadlines daily Troubleshoot program/system/user errors remotely via Webex, phone, and email Utilize CRM and Salesforce to track quality assignments Audit work of associates daily to ensure accuracy remains at 99.5% or higherSupervisor, Talent Pool, Press Ganey Associates, August 2015-May 2016 Implemented disciplinary action plans Approved payroll and schedule changes for 39 associates Conducted one-on-one monthly meetings with associates Trained associates in new areas/projects Talent Pool Associate, Press Ganey Associates, July 2014- August 2015 Assisted multiple departments when workload became too heavy Quickly learned several positions and processes within any given department Efficiently shifted attention between several projects within a day Aided in training other TPA in Form DesignPhone Survey Rep, Press Ganey Associates, November 2013 - July 2014 Conducted surveys over the phone with recent healthcare patients Attended weekly meeting to assess performance Exceeded expected completion rate per hourProfessional Tutor, Southwestern Michigan College October 2013 – July 2014 Assisted students one-on-one with editing essays, resumes, and other written work Discussed with classes the services and benefits of the Learning Center Attended MTA and CLRA conferences to better myself and the CenterSales Rep/Manager, Clear Directions Marketing/Smart Circle June 2012-December 2012 Taught, trained, and developed sales representatives Headed an in-store, direct approach promotional marketing campaign Handled customer complaints and inquires

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  Manchester University

  English - Writing