• Onboarded a new web platform Optimizely (formerly Insite) with the eCommerce team. With the new platform, a PIM system(Optimizely PIM) was added to support all web product data. • Used existing data from the old website to build out the new PIM platform. Broke all data down into import spreadsheets to load into PIM, including creating categories/taxonomy, attributes, and assets to publish out to the web. • Created a maintenance plan to maintain existing product data. Working with internal product teams to build out a new product process to add products to the web in time to support promos and new product launches. • Work with buyers to add products to a Clearance category to reduce dead stock. • Set up Cloudinary DAM to support the assets in PIM, working with internal teams to set up an API feed to load assets en masse to Cloudinary, and the output from Cloudinary to import into PIM. • Work all job and application error logs to correct, and make sure all jobs between Eclipse and the website platform are running smoothly.• Current superuser for IDEA and AD product data sources.• Work directly with web developer Xngage and web platform provider Optimizely(formerly Insite) to fix bugs and implement enhancements.• Other misc responsibilities backup for Web Support email box and PunchOut2Go. Manage all web user's requests and contacts. In the process of learning EDA (Eclipse Data Analytics) and CRM. Assist the Events during Tradeshows and Customer Events.• Worked with Interns to train and support them throughout their Werner experience, and continue to support them through a remote extended internship.

• Worked with Suppliers to get the correct price files needed to maintain pricing and ERP product data updates.• Used IDEA (formerly IDW) to update pricing, and product data. Started the superuser training during platform transition. Updated mapping in PDW/Eclipse to pull new data from IDEA into Eclipse.• Used Excel to prepare files, clean data, and run pricing comparisons to analyze percentages of pricing updates.• Used PDW import mapping to update pricing and product date and then pulled updates through to Solar.• Created and updated Sell Matrices to generate margin, Buy Matrices for special stock pricing discounts.• Worked on multiple reports to maintain data accuracy such as updating status, and pricing changes generated by internal departments.• Additional involvements – multiple Kaizen’s, Ecom Data Improvements, and P.I.M.

• Work with internal teams such as Sales Reps. and Customer Care to answer product questions. • Updated Oracle with quarterly or yearly cost increases, product maintenance such as updating supplier item numbers, dimensions, or adding missing information such as Country of Origin or Harm Codes for International exporting of goods.• Set up new items in Oracle – creating new item numbers, adding all Attribute Values. Set up configured items, creating dropdowns for the customer to choose options such as colors or finishes on the website.• Imported images and swatches into Media Compass to be used on the web or in catalogs. • Wrote Catalog copy while creating catalog pages in RR Donnelley web system Media Compass.• Product maintenance in all systems - ERP Oracle, website, and catalog for consistency. Such as discontinued products, or retired color choices.• Work with Suppliers on new products in development to be added to the product offering on the website.• Involved with system improvement teams and process improvement teams to develop, maintain, or improve current workflows.

• Work on various web portals – such as but not limited to Amazon, Walmart, eBay, and Overstock.• Work with internal EDI teams to make sure the orders are processed correctly. Manually confirm orders when needed. • Worked with the Internal warehouse to ensure orders are shipping out in the allotted time frame.• Researching Forums, Chat Rooms, and other resources to ensure we are processing returns and customer requests to meet the etailer's requirements to maintain a high company ranking.• Answer calls and emails from the customers, resolving issues, such as damaged, incorrect items, or return requests.• Assisted with specialty teams during peak season on Bouncebacks (finishing/processing incomplete orders). • International Customer Care and Credit Customer Care answering calls, processing orders, working with suppliers to return incorrect products.

• Guided and worked with the company’s top clients. • Wrote up Job Tickets, Purchase Orders, and Work orders using Filemaker system, and Invoices in QuickBooks.• Work with Customers and Sales to develop new projects, including working with outside vendors for finishing services.• Follow jobs through to completion, including working closely with estimating, prepress, scheduling, press operators, mailing, bindery, and hand finishing operations• Work with operators in the Digital department to plan schedules, and organize daily tasks.• Work with the Mailing Department to ensure each job was set up to meet USPS mailing standards, such as using proper Indicia, correct number tabs and placement when applicable, and processing mailing lists.• Work in Adobe PDF to make file corrections, create spreads for printing, and PDF proof for customer approval.• Handle Large Format projects, such as banners, sandwich boards, and backlit signs.• Works with the shipping department as shipping back up, using UPS Worldship.• Assisted handwork and finishing departments when needed to complete large projects. Such as plastic coil binding, hand taping pocket folders, and hand stuffing envelopes.• Worked with IT to develop workflow processes, and improve internal job ticket systems.

• Worked with customers to develop new projects, including working with internal departments to develop the best option, along with working with external sources when needed.• Quoted new and reprint projects for anything that was outsourced. • Use the CRC system to create internal job tickets along with Purchase Orders for external jobs.• Followed jobs through to completion, including working closely with estimating, prepress, scheduling, press floor, final bindery, and finishing operations.• Worked closely with offset/sheet-fed equipment.• Participated on committees for WorkFlow Improvement, and FSC/FSI Certification

• Worked with customers to develop new projects, including internal and external designers• Quoted new and reprint projects; worked with outside companies requesting quotes for projects, worked the quotes adding VAR and/or Mark-ups, writing and submitting to the customer a formal quote.• Used AS400 system to create item numbers for Work Orders, Purchase Orders, and inventory. PeopleSoft system used to submit Purchase Orders.• Assembly includes creating a Bill of Materials and detailed instructions for the warehouse to construct and assemble corrugated education kits.• Worked with customers and manufacturers to make sure all deadlines were made on time for customer needs.• Billed all jobs once complete.• Reports maintained for customers such as Progress Reports and Inventory Reports, also internal reports such as Work in Process to track quarterly cost/sell.• Other responsibilities include Customer Visits, Weekly Conference Calls, PeopleSoft Super User, Training, and Process Improvement Committee Member.

• This was for Banta Corp before it was purchased by RR Donnelley• Worked with Account Manager to maintain daily tasks. Such as following jobs through, including final assembly and billing once complete. • Typed quoting letters and submit to customers on behalf of the Account Executive.• Maintained AS400 system to create Purchase Orders and Work Orders. PeopleSoft system used to submit Purchase Orders.

This was for Banta Corp before it was purchased by RR DonnelleyAnswered phones multiple business lines. Entered orders via customer call ins, orders sent in the mail from mail order catalogs, and faxed orders.