Amanda Huber Email & Phone Number

Directed and managed employees across five teams, overseeing merchant/agent ticket inquiries; spearheaded the development of Robotic Process Automation (RPA) for task optimization.Reduced inquiry processing time by half through the implementation of automated systems, enhancing overall efficiency.Collaborated with the sales team, assisting in client relations and data management, which led to improved customer satisfaction and streamlined sales processes.Developed cross-team communication and training strategies, ensuring compliance with service level agreements and fostering long-term client relationships.Implemented an efficient email notification system, resulting in a significant decrease in escalations.

Introduced innovative procedures and conducted ongoing team training to enhance operational efficiencies and customer service standards.Successfully completed over 200,000 tickets annually by leading three operations teams, resulting in improved productivity.Assisted sales partners with client relations by providing personalized support and resolving complex issues, leading to increased client satisfaction and loyalty.Provided expert-level support in merging merchant support and boarding teams while setting and achieving new team objectives.Developed automated solutions, streamlined processes, and cultivated professional relationships with merchants and agents.

King Of Prussia, Pennsylvania

Introduced innovative procedures and conducted ongoing team training to enhance operational efficiencies and customer service standards.Successfully completed over 200,000 tickets annually by leading three operations teams, resulting in improved productivity.Assisted sales partners with client relations by providing personalized support and resolving complex issues, leading to increased client satisfaction and loyalty.Provided expert-level support in merging merchant support and boarding teams while setting and achieving new team objectives.Developed automated solutions, streamlined processes, and cultivated professional relationships with merchants and agents.

Optimized organizational productivity and achieved KPIs through effective team performance oversight.Addressed skill gaps through competency evaluations and targeted training initiatives.Implemented resource allocation strategies and developed robust solutions to resolve complex employee issues.

King Of Prussia, Pennsylvania

Provided extensive support to merchants and sales reps through emails, calls and tickets

-Processed sales requests of the foliage department to ensure that orders are filled completely and in a timely manner- Increased customer satisfaction by communicating with customers through email and telephone to solve problems- Supervised a team of four to ensure all orders were completed and sent out on time- Maximized team efficiency by creating weekly schedules for my team to follow

Long Beach Island, Nj

-Engaged customers by assisting with products and fashion advice- Maximized staff efficiency by creating a new summer staffing schedule at the request of owners- Reliably opened and closed the store as the key holder

-Trained new employees and assisted in creating the weekly schedule- Reliably opened and closed the store as the key holder- Oversaw register cash flow and managed the daily balancing- Reduced inventory waste by effectively managing, recording, and ordering new products

-Recorded employee sales reports in online database- Assisted customers and directed calls to available sales persons/designers- Reduced designer prep time by preparing new accessories to be displayed

-Trained new employees in store operations- Managed and inventoried store merchandise- Led other employees and delegated tasks when manager was away

Bachelor’S Degree, Marketing

Activities and Societies: National Society of Collegiate Scholars National Society of Leadership and SuccessI completed my education.

Education record

While at North Penn High School I was a member of Class Cabinet and in doing so I assisted in the planning of school events such as Prom.