Amanda Johnson Email & Phone Number

United States

Assist with all necessary tasks related to the acquisition process from an Accounts Receivable (AR) standpoint.Perform collections tasks for prior acquisitions including following up on payment status, documenting changes on accounts, assisting to determine which accounts should be sent final demand letters or be sent to the legal department and gathering all necessary documentation for that process.Provide support to the AR Director and assist with various projects. Back up Accounts AR team as needed by posting all forms of payments, formatting payment tracking sheets, downloading bank information, completing deposits, answering emails from internal and external contacts, etc.

Managed VIP customer accounts with contracts totaling roughly $40M in revenue.Service immediate needs with excellent customer service while going above and beyond on day-to-day tasks to ensure our contract agreements were fulfilled. Tasks include issuing project and contract quotes, ensuring order processing, priority and on-time fulfillment, ensuring shipment and invoicing accuracy, coordinating technical support and growing our business partnership.In addition to previous Account Specialist duties, Key Account tasks included backend reporting, managing Earned Volume Discount (EVD) numbers, continually following up on outstanding tasks both internally and externally and using Excel and PowerPoint to create presentations to present to Key Account customers on Key Performance Indicator (KPI) metrics bi-annually.Collaborate with internal Territory Sales Manager on accounts to ensure customer satisfaction, resolve conflict and suggest training opportunities.Assist accounting department in clearing deductions and ensuring invoices are paid in a timely manner. Proficient use of Outlook, SAP, OnBase as well as Salesforce experience.Worked alongside Training Manager on various tasks including brainstorming new and efficient forms of training, assisting with training new hires, and providing continued support and training on the Key Account team where needed.

Centralia Missouri

Managed and provided excellent customer service to a large group of customers in different regions.Answered emails, phone calls and inquiries in a timely manner including quote requests, technical support and purchase order entry, fulfillment and tracking.Assisted outside sales with all internal tasks. Assisted accounting department in clearing deductions and ensuring invoices are paid in a timely manner. Proficient use of Outlook, SAP and OnBase.

Columbia Missouri

Supported planning and coordination of daily office tasks by utilizing Outlook email system, answering and transferring phone calls and assuring clients had what they needed to be comfortable in our office setting. Assisted ACT-TAY (Assertive Community Training for Transitional Aged Youth) staff with planning and scheduling weekly appointments for clients. Delivered above and beyond administrative support to ACT-TAY staff, promoting excellence in office operations. Managed both digital and physical filing systems and retrieved documents as required by using OnBase systems and physical filing locations. Ran billings and client service reports.

Carrollton Missouri

Provided customer service problem solving and assistance. Coached employees in day-to-day tasks. Completed store opening and closing tasks. Responsible for store pricing and sale signing as well as accepting and checking in new merchandise and ensuring stocking levels.

Bachelor Of Arts, Human Services, Human Services

Activities and Societies: Psych Club and The Pride

High School Diploma

Activities and Societies: Secretary of Key Club, FBLA, FCCLA, National Honor Society, SKRUBS, Marching Band, Concert Choir, and Volleyball