Amanda Johnson Email & Phone Number

Fort Worth, Texas, United States

Mansfield, Texas, United States

Southlake, Texas

• Oversee business banking transactions and practices, ensuring compliance with State & Federal regulations; lead team of three on bank policy & procedure adherence and internal audit requirements. • Build book of business throughout Dallas region, innovatively & independently engaging clients via outbound calling and value-add prospecting methods. o Dedicate one business day each week to visiting & meeting with 10-12 businesses, networking and educating consumer markets on potential… Show more • Oversee business banking transactions and practices, ensuring compliance with State & Federal regulations; lead team of three on bank policy & procedure adherence and internal audit requirements. • Build book of business throughout Dallas region, innovatively & independently engaging clients via outbound calling and value-add prospecting methods. o Dedicate one business day each week to visiting & meeting with 10-12 businesses, networking and educating consumer markets on potential partnership and program opportunities. o Hold free financial on-site seminars on topics relevant to individuals and small to medium size businesses, including, Credit Awareness, Building a Budget, Creating a Savings Plan, and Saving for Your First Home. • Target and inform organizations based on lending opportunities and specific mortgage programming; schedule meetings with local doctors’ offices regarding physician mortgage loan details and eligibility. • Train, develop, and coach team on banking and customer service skills, setting individual and team goals to align employees with organizational objectives. • Identify customer needs and provide appropriate guidance & perspective on Regions Bank solutions. Select Achievements• Increased clientele and drove business expansion in existing consumer and business banking relationships by initiating new sales and marketing strategies. • Strengthened community ties by hosting and representing Regions Bank at networking & professional engagements; created educational coursework and converted 3+ attendees to customer accounts as result. Show less

Lake Charles, Louisiana Area

• Promoted to manage branch and lead team of 10 tellers and bankers; designed strategic business development initiatives, contributing to new revenue generation. • Managed deposits & investment portfolios of $90M and mortgage & business lending accounts, which increased 300% from year prior. • Partnered with bankers to cultivate new and existing deposits and worked with financial & home lending advisors to grow investments.• Grew business through effective leadership, world-class… Show more • Promoted to manage branch and lead team of 10 tellers and bankers; designed strategic business development initiatives, contributing to new revenue generation. • Managed deposits & investment portfolios of $90M and mortgage & business lending accounts, which increased 300% from year prior. • Partnered with bankers to cultivate new and existing deposits and worked with financial & home lending advisors to grow investments.• Grew business through effective leadership, world-class customer service, and accurate & compliant business transactions. • Reported metrics on weekly, monthly, and quarterly basis, investigating and escalating high-potential and at-risk customers. Select Achievements• Graduated from extensive JPMorgan training program, completing training and coursework in areas of leadership, small business selling & banking, branch management, and employee training & development.• Improved branch performance level from six (lowest level) to performance level two in under one year; utilized and strategically built financial advisor partnerships, resulting in weekly advisor visits and improved customer satisfaction. • Elected by corporate leadership to be Region Market Trainer; trained and onboarded new tellers & bankers on basic skills and branch policies, preparing them for their assigned home branch; trained additional two to three employees at a time for six-week periods. Show less

Houston, Texas Area

• Assisted in branch operations and financial services, working alongside assistant and branch managers. • Processed and oversaw new account transactions, educating customers on their customized financial service solutions. • Opened, maintained, and closed accounts by cross-selling products & services to consumer and business clientele. • Created and maintained high satisfactory customer relations and successfully referred customers for new, expanded services. • Completed… Show more • Assisted in branch operations and financial services, working alongside assistant and branch managers. • Processed and oversaw new account transactions, educating customers on their customized financial service solutions. • Opened, maintained, and closed accounts by cross-selling products & services to consumer and business clientele. • Created and maintained high satisfactory customer relations and successfully referred customers for new, expanded services. • Completed in-depth client profiles and required KYC (know your customer) information, providing insight for advisement teams and improving offerings. Show less

Houston, Texas Area

• Provided exceptional customer service for client accounts, creating loyal and educated customer base; presented sales metrics and accurately priced product & contract rates. • Attended and assisted management during sales meetings and new retail consultant training sessions. • Developed new personal and business accounts through high-touch communication and relationship building; effectively deescalated and resolved customer complaints.

Houston, Texas Area

• Partnered with the store manager, overseeing daily retail operations; assisted with store opening and closing, customer relations, and inventory management & control. • Coached team of 25+ sales representatives on sales, customer service, and problem resolution. • Coordinated budget and expense management and staff recruiting, training, and scheduling; conducted routine internal store audits.• Improved key customer satisfaction, returns & exchanges, accessory sales, upgrades, and… Show more • Partnered with the store manager, overseeing daily retail operations; assisted with store opening and closing, customer relations, and inventory management & control. • Coached team of 25+ sales representatives on sales, customer service, and problem resolution. • Coordinated budget and expense management and staff recruiting, training, and scheduling; conducted routine internal store audits.• Improved key customer satisfaction, returns & exchanges, accessory sales, upgrades, and net activation metrics. Show less

Houston, Texas Area

• Promoted after 10 months in role to lead team of retail consultants; trained, coached, and mentored employees on sales and customer service best practices. • Evaluated and prepared performance appraisals for direct reports; tackled tough conversations with low-performers, providing counseling and actionable opportunities for improvement. • Exceeded sales goals consistently; reported weekly, monthly, and quarterly sales to leadership and monitored daily individual and store performance… Show more • Promoted after 10 months in role to lead team of retail consultants; trained, coached, and mentored employees on sales and customer service best practices. • Evaluated and prepared performance appraisals for direct reports; tackled tough conversations with low-performers, providing counseling and actionable opportunities for improvement. • Exceeded sales goals consistently; reported weekly, monthly, and quarterly sales to leadership and monitored daily individual and store performance metrics. Show less