Amanda Keyes Email & Phone Number

Birmingham, Alabama, United States

• Directed and supervised the daily operations and workflow processes of the Intake Team, ensuring clear communication and understanding of department goals and objectives among all team members, resulting in the successful realization of targets.• Elevated sales performance by cultivating strong relationships with customers, implementing effective business strategies, and identifying areas for improvement.• Designed and implemented a robust digital tracking system for new patient intake requirements, yielding a 25% reduction in processing time and achieving a remarkable 99% approval rate for initial prior authorizations.• Effectively managed and supervised the intake process for over 1800 new patients over 5 years, consistently increasing the new patient base by a minimum of 12% year after year.• Implemented proactive strategies to enhance patient engagement and compliance adherence, resulting in a 40% reduction in denials for non-compliance over 12 months.• Secured approvals and ensured adequate reimbursement for medically necessary equipment and supplies through the utilization review process of Alabama Medicaid Authorizations.• Established and nurtured robust relationships with a diverse range of referral sources, leading to a consistent flow of high-quality referrals.• Exhibited professional communication skills while following up with patrons, ensuring quality customer service by addressing concerns and providing effective problem resolution.

Birmingham, Alabama, United States

• Generated and finalized sales orders, meticulously verifying that prescriptions and medical necessity documentation met the criteria for dispensing.• Thoroughly obtained and documented all necessary medical criteria for coverage before the delivery of services.• Streamlined the intake process for new patient equipment orders, guaranteeing the timely and compassionate provision of appropriate equipment and supplies in a respectful manner.• Delivered excellent customer service by embodying an energetic and positive attitude toward customers, actively assisting with requests, and addressing inquiries.• Managed incoming calls within a multi-line phone system, promptly responding to inquiries from patients and referral sources through various channels, including telephone, fax, and electronic data interfaces, ensuring a timely response within 24 hours.• Established and sustained a comprehensive understanding of current Medicare, Medicaid, and commercial insurance reimbursement guidelines.