Amanda Shields Email & Phone Number

Raleigh, Nc

Raleigh-Durham, North Carolina Area

o Actively guide projects through the entire lifecycle, initiating opening and closing procedures,ensuring projects proceed according to established protocols.o Schedule and take point during collaborative sessions to gather and assess projectrequirements from varying departments, compiling into formats which facilitate analysis andactionable efforts.o Communicate among departments, ensuring clear understanding and receipt of necessarydata, proactively addressing questions or roadblocks as they arise.o Analyze current test plans, devising real-time fixes for new products, streamlining the go-to-market process.o Produce test cases for new products to include writing, editing, reviewing, and executingwith respect to work order fulfillment in order to evaluate defects.o Direct team members through work order processes, facilitating comprehension ofdevelopment, execution, and monitoring.

Raleigh, North Carolina, United States

o Compiled information into effective training manuals, providing content strategy, copywriting,editing, and distribution, thereby improving consistency and access to unified trainingprocesses.o Engaged in and spearheaded multiple types of training sessions for one-to-one, smallgroup, and large group settings to troubleshoot operational problems and architect solutions.o Represented the organization across the state at conferences, events, and regionalmeetings, holding training sessions to disseminate information and train on every aspect oforganizational initiatives and values, enhancing consistency from office to office.o Leveraged knowledge of both new and existing systems as well as upgrades, then encodedthem into written training materials, applying writing skills to improve reader comprehensionand application.o Architected management training matrices, resulting in more easily reviewing progress onindividual learning and overall company knowledge.o Allocated resources through generating estimates, then prioritizing and carefully sequencingduring collaborative annual planning sessions.

Bachelor Of Arts (B.A.), Political Science And Government

Education record

Associate'S Of General Insurance

Associate Of Personal Insurance