Amanda Joyce Email & Phone Number

Remote

Provided guidance and education on processes, procedures, and requirements to internal and external stakeholders resulting in a 78% improvement in onboarding resolution time.Coordinated activities between third-party vendors and multiple public health regions to support onboarding COVID-19 response contractors in compliance with State and Federal.

Austin, Texas, United States

Worked cross functionally with technical project manager, designing and implementing a technical repair kit for a high-ticket client, providing a transparent total solution allowing them to organize their inventory, mitigating risk of human error, shrink and promoting profit.Standardized educational materials and coordinated training events for the North.

Austin, Texas

Created a positive customer experience exceeding the required 90% customer satisfaction rating, receiving the quarterly Customer Satisfaction Survey Award for highest department rating on two occasions.Identified, tracked, and documented issues to assist in the identification and implementation of fixes for product lines including perpetual license and.

Jacksonville, Florida Area

Managed multiple SaaS database developments and implementations, establishing standardized processes leading to an 80% reduction in time to delivery and exceeding customer expectations.Researched and interpreted ongoing governmental regulatory requirements and developed processes and training to ensure proper communication, documentation, implementation.

San Antonio, Texas Area

Managed the cross-departmental implementation of a company-wide SaaS learning management system (LMS).Monitored project performance, ensuring compliance with federal and state regulations and facilitatingcorrective action and process improvements to ensure successful project completion.