Amanda M. Smith Email & Phone Number

Manchester, Ct, Us

Farmington, Connecticut, United States

Farmington, Connecticut, United States

• Answered an average of 25 inbound calls per day while consistently exceeding performance metrics in all areas (AHT, ACW, QA).• Identified member needs and assist in providing complete resolution of member concerns including claims, benefit and enrollmentinquiries through health plan navigation and collaboration with other internal groups• Handle billing concerns and review claims to make sure they are processed accordingly to member benefits. If needed, reach out tobilling offices, providers and/or claims departments to review claim reprocessing and adjustments.• Assist members with obtaining proper referrals and pre-authorization prior to the member receiving medical services.• Review member benefits and advise members their out of pocket cost for any medical services.• Act as a scheduling agent, working in collaboration with the member, to ensure appointments are scheduled, as necessary.• Recognized for providing exceptional member experience through member feedback with my superiors and scoring 100% onmember feedback surveys.• De-escalate upset members, repair trust, locate resources to help resolve members' concerns in a timely manner.

Norwalk, Connecticut, United States

- Welcome and greet customers as they enter the store to learn more about they're shopping needs- Partner with Store Leader and Assistant Leader to manage, train and develop employees- Maintain merchandised displays, ensuring strategic placement of products in order to maximize purchases- Assist an average of 40 customers per day in recommending, selecting and helping locate merchandise that fits their needs- Process purchases, returns, exchanges, and payments- Explain loyalty programs and benefits, encourage customers to sign up

New Britain, Ct

• Engage, connect, and build rapport with every customer to learn more about their business needs and strategize on ways to help grow them• Hire, train and develop new employees and provide leadership and direction to all employees• Optimizing profits by controlling store costs and expenses• Oversee retail inventory and order new shipment when inventory is low• Maintain and organize merchandise and visual displays to meet company expectations• Assist the Store Manager in achieving sales and charge account goals by motivating our employees through weekly incentives and leading by example• Resolved customer issues to their overall satisfaction

West Hartford, Ct

• Welcome and greet customers as they enter the store to learn more about they're shopping needs• Process and fulfill online orders and shipments• Maintain merchandised displays, ensuring strategic placement of products in order to maximize purchases• Assist an average of 25 customers per day in recommending, selecting and helping locate merchandise that fits their needs• Process purchases, returns, exchanges, and payments• Explain loyalty programs and benefits, encourage customers to sign up

Milford, Ct

• Welcome and greet customers as they enter the store to learn more about they're shopping needs• Cross-sell and encourage beneficial product add-ons to sell the whole wardrobe• Process purchases, returns, exchanges and payments• Organize and replenish front and back stock, merchandise new product • Maintain merchandise displays, organized inventory, labeled and replenished new products

Rocky Hill, Ct

• Performed administrative and clerical tasks, such as scanning, printing, faxing and organizing documents• Write and distribute email, letters and forms for current and new clients • Opened, sorted, and distributed incoming messages for the Office Manager• Made outgoing calls to clients regarding upcoming events, information about their application, and updates about appointments• Scheduled and coordinated meetings and appointments for the admission representatives and director• Created spreadsheets with clients personal information, application information and photo portfolio into electronic files

New Haven, Ct

• Maintain a positive peer-leader relationship and support the goals and success of our residents• Manage monthly floor meetings with residents and discuss campus events, new policies and concerns and ensuring that residents are following the university campus policies • Participated in staff selection and recruitment of new resident director• Respond to crises as they occur on the floor and in the building and filing the report accurately and efficiently• Encourage student participation in resident hall, university sponsored programs and student organizations throughout campus community

Manchester, Ct

• Handled cash, check, and credit card transactions, while constantly maintaining a balanced register • Recommended additional merchandise to customers, in order to generate more sales• Designed product displays to promote new arrivals and feature fashion trends of the week• Merchandised, stocked, and replenished the sales floor constantly

Manchester, Ct

• Advertise and promote current deals in order to increase sales, and to reach a varied sales goal that is set by supervisor and manager• Handle all financial transactions, consistently maintaining a balanced register