Amanda Mitchell Email & Phone Number

Canada

Plano, Texas

● Tasked with problems of diverse and complex scope where the analysis of data requires evaluation of identifiable factors. ● Run point on escalations ● Be a resource for less experienced quality assurance engineers and developers in quality aspects. ● Successfully on-boarded QA team members. ● Provide solid judgement in selecting methods and techniques for proposing solutions. ● Network with Senior internal and external personnel in and out of my own areas of expertise. ● Collaborate with QA Management, Product, and Dev leadership to identify issues that impact the future success of a product or technology. ● Continue to learn. ● Charles proxy -native Android & iOS testing.● Multiple Core feature support:, Symconnect, Miser, OSI, Correlation, Symitar, DNA, Spectrum, Ultradata● Repgen change validation.

Plano, Texas, United States

● Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches with automation in consideration. ● Able to resource logs via ELK (Elastic Stack) and identify errors in QA, Dev, and Production for the purpose of troubleshooting. ● Communicate errors and the risk associated. ● Guiding the team in overall quality awareness.● Maintain a supportive role in product improvement process ● Assisted with escalations. ● Ability to self manage logging needs for testing. ● Proposed improvements to development and testing processes to positively impact usability, function and performance. ● Collaborated with developers and project managers to assess program capabilities, features and testing demands ● Increased and improved knowledge of MicroService Infrastructure, multiple banking core providers and mobile testing tools by engaging in all available trainings and seminars ● Worked with internal and external stakeholders and team members on quality assurance efforts for Core software components for banking industry

Plano, Texas, United States

● Assisted in designing, creating and executing test cases within my respective team. ● Learned Professional QA concepts ● Focused on tickets of limited scope ● Ensured that quality issues and defects are appropriately identified, documented, tracked and resolved in the defect tracking system. ● Deploy fixes to team and integrated environments. ● Full participation in Scrum Ceremonies

Dallas/Fort Worth Area

● Focused on Zuora software billing migrations, helping create a plan, determine resources, and gather/document requirements for a flawless transition ● Provide support to the management in meeting crisis situations and finding solutions to the technical and non technical problems ● Internal and external customer ● Excel Reporting, incl vlookups, pivot tables, concatenate, Macros, SUMIF, etc ● AR Report creation and Integration testing ● Data Parsing, Data Scrubbing communication ● Requirement Gathering for Zuora implementation ● Testing of Zuora payment processing, subscription creation and recurring revenue work flows. Implemented/ Tested usage based subscriptions

Dallas/Fort Worth Area

● Provided support to Zuora users, and implementation and testing for billing specialists ● Tested the integration of SalesForce and Apttus quoting workflows with Zuora ● Zuora report generation and validation ● Participated as an active and core member of a Scrum team ● Full SDLC experience, including designing, developing and implementing test plans, test cases and test processes fueling proactive communication ● Planned, designed, and delivered an automation road map with UFT and Selenium

• SAP report management of vendors, international instances, production.• Customer service issue resolution.• Integrated and documented new processes into the knowledge base and workflow process.• Managed individual projects assigned, including assisting in the training of new employees in our production processes.• Managed and maintained assigned reports and vendor through the SAP program.• Dispute resolution / Process enhancement (workflow, task complication, STO improvement, )•Coordinated monthly/quarterly/annual inventorySkills Summary• Managed team projects, including inventory, repair tracking process, vendor locations and testing.• UAT testing with SAP development team• Created advanced reports and tracking using SAP• Time Management and time tracking reports for STO improvement• Advanced Microsoft Excel Reporting for business analysis.