Amanda Mitchell Email & Phone Number

Canada

Plano, Texas

• Tasked with problems of diverse and complex scope where the analysis of data requires evaluation of identifiable factors.
• Run point on escalations
• Be a resource for less experienced quality assurance engineers and developers in quality aspects.
• Successfully on-boarded QA team members.
• Provide solid judgement in selecting methods and techniques for proposing solutions.
• Network with Senior internal and external personnel in and out of my own areas of expertise.

Plano, Texas, United States

• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches with automation in consideration.
• Able to resource logs via ELK (Elastic Stack) and identify errors in QA, Dev, and Production for the purpose of troubleshooting.
• Communicate errors and the risk associated.
• Guiding the team in overall quality awareness.
• Maintain a supportive role in product improvement process
• Assisted with escalations.

Plano, Texas, United States

• Assisted in designing, creating and executing test cases within my respective team.
• Learned Professional QA concepts
• Focused on tickets of limited scope
• Ensured that quality issues and defects are appropriately identified, documented, tracked and resolved in the defect tracking system.
• Deploy fixes to team and integrated environments.
• Full participation in Scrum Ceremonies

Dallas/Fort Worth Area

• Focused on Zuora software billing migrations, helping create a plan, determine resources, and gather/document requirements for a flawless transition
• Provide support to the management in meeting crisis situations and finding solutions to the technical and non technical problems
• Internal and external customer
• Excel Reporting, incl vlookups, pivot tables, concatenate, Macros, SUMIF, etc
• AR Report creation and Integration testing
• Data Parsing, Data Scrubbing communication

Dallas/Fort Worth Area

• Provided support to Zuora users, and implementation and testing for billing specialists
• Tested the integration of SalesForce and Apttus quoting workflows with Zuora
• Zuora report generation and validation
• Participated as an active and core member of a Scrum team
• Full SDLC experience, including designing, developing and implementing test plans, test cases and test processes fueling proactive communication
• Planned, designed, and delivered an automation road map with UFT and Selenium

• SAP report management of vendors, international instances, production.
• Customer service issue resolution.
• Integrated and documented new processes into the knowledge base and workflow process.
• Managed individual projects assigned, including assisting in the training of new employees in our production processes.
• Managed and maintained assigned reports and vendor through the SAP program.
• Dispute resolution / Process enhancement (workflow, task complication, STO improvement, )