Amanda Morelli Email & Phone Number

Vienna Center, Oh, Us

Address customer needs by confirming appropriate coverage, processing change requests and billing and payment inquiries.Prepare and entering applications for Medicare renewals into the agency client management database.Process insurance claims by gathering information from client, submitting information to insurance companies, and following through to the close of the claim.Assist Producer in processing new client applications; and submit to the insurance company for binding of coverage and completion of Certificates of Insurance.Review expiration lists for confirmation all policies in current period are renewed.

United States

Provided excellent customer service and communications skills with patients, medical staff, and the general public.Used Epic to perform patient registration and health insurance verification.Maintained the confidentiality of all patients’ records and accounts via HIPAA regulations.Ensured patient flow is maintained and managed.

Roswell, Georgia, United States

• Created property and commercial insurance claims. Reviewed submitted claim forms, ensuring expedition and accuracy. • Paid medical bills after completing insurance verification. Reported any/all billing inaccuracies to legal billing department. • Prepared insurance claim forms or related documents via Microsoft Word and company software with high accuracy. • Determined need for claim escalation for further investigation by analyzing submitted claim documentation.

Alpharetta, Georgia, United States

• Completed digital and/or paper patient medical charts retrieval requests of physicians or other medical departments. • Strictly followed HIPAA regulations and compliance.

Alpharetta, Georgia, United States

• Verified accuracy of medical billing data via company software, revising errors• Prepared UB04 and HICFA forms or related documents for scanning, confirming accuracy and compliance with HIPAA regulations.

Alpharetta, Georgia, United States

Applied understanding and knowledge of company software, and products to assist dealers ordering automobile parts.

Alpharetta, Ga

• Applied understanding and knowledge of company software, products, and services, assisting customers on insurance claim matters.• Conferred with customers by telephone, providing information about products and services, take or enter orders, canceling accounts, and obtaining details of complaints.• Ensured pertinent and expedient changes were made, resolving customers' concerns.• Reviewed insurance policy terms, confirming if particular loss was covered.• Referred unresolved customer grievances to designated departments, facilitating further investigation.• Maintained records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions taken.

Alpharetta, Ga

• Administered and recorded new insurance policies and claims, maintaining accuracy.• Completed and prepared structured settlement annuity forms, submitting applications to insurance carriers and legal firms.

Alpharetta, Ga

• Assisted medical providers with coordinating medical records for annual Medicare / HEDIS audits by compiling and maintaining patients' medical records, documenting condition, and treatment.• Protected security of medical records, ensuring confidentiality.• Reviewed records, confirming completeness, accuracy, and compliance with HIPAA regulations.• Released information to persons or agencies according to regulations.

Marietta, Georgia, United States

• Prepared insurance claim forms or related documents via Microsoft Word and company software with high accuracy.• Reviewed insurance claims and related forms, ensuring completeness.• Assessed medical treatment records or medical bills, confirming reasonable coverage.• Analyzed information gathered by investigation, and report findings and recommendations, verifying reported injuries were related to motor vehicle incident.• Verified accuracy of billing data, revising errors.• Transcribed data to worksheets and entered data into computer, supporting document preparation and account adjustments.• Paid small claims based on findings, recommendations, and policy limits, exceeding closure rates due to analytical skills and keen eye for detail, retaining state compliance, increasing customer satisfaction, and increasing department productivity.

Atlanta, Georgia

• Reviewed police reports and physical property damage, establishing liability.• Examined claims forms and other records, confirming insurance coverage.• Gathered investigation, report findings, and recommendations, analyzing information, determining need for claim escalation for further review by specialized departments.• Interviewed and corresponded with claimants, insureds, witnesses, and other parties, determining claim settlements, denials, and reviews.

Alpharetta, Georgia

• Reviewed records, confirming accuracy and compliance with HIPAA regulations.• Retrieved patient medical records, supporting physicians, technicians, and other medical personnel.

Bachelor Of Science - Bs, Psychology

Graduate Certificate, Substance Abuse/Addiction Counseling

Bachelor Of Science - Bs, Psychology

Associate'S Degree, Substance Abuse/Addiction Counseling

Associate'S Degree, Health Information/Medical Records Technology/Technician

Online certificate in Medical Terminology

Bachelor Of Science - Bs, Psychology

Bachelor'S Degree, Substance Abuse/Addiction Counseling

Graduate Certificate