Greet and welcome costumers. Answer all incoming calls and if needed redirect messages. Prepare charts and files of scheduled patients. Responsible for confirming appointments, verifying insurance coverage, and keeping all patient information updated. Collecting and posting payments as well as monitoring delinquent accounts. Answering questions and addressing complaints or concerns. Checked, sorted, and forwarded emails and received packages. Promoted and persuaded potential customers into choosing our office over competitors. Checking in and out patients in a timely manner. Scheduling appointments for patients. Willingly cross trained as an orthodontic assistant. Worked on patients, sterilized equipment, and stocked supplies for the lab as well as for the front office.