DBA: Appreciating Land

Moving from one sunny state to the next, she could not have been more excited to see what the west coast had to offer. Her passion for people and new experiences grew as she entered into the Hyatt Corporation. The relaxed and cooperative atmosphere helped her delve into new projects /responsibilities such as:1) Created a guideline pamphlet and spreadsheet system for the Hyatt loyalty program's returning guests. This allowed detailed individualization of customers' needs and wants, or insight into prior issues at any property.2) Performed daily administrative duties including (but not limited to) supervision of the front office staff, responding to company surveys from guests, entering and filing credit card authorization forms, setting up the room block for the following week.3) Took the lead as manager on duty, performing the tasks and leadership roles when there was a manager outing.

She received a promotion based on overall front desk performance including creating multiple memorable moments through the use of personalized guest recognition/relationships.Furthermore, her quick actions in this supervisory role have aided in: 1) Assisting in facilitating an organized plan when the property management system crashed company-wide.2) Creating a checklist to simplify the process and order of daily tasks.3) Amanda is always willing to provide support and problem-solving ideas to company employees.

This position was an eye opener into the world of tourism... and she loved every second of it. Along with the entrance into a whole new world of making memorable moments she was also able to:Enhance revenues by being top up-seller on 4 different occasions (while part-time)Create new, every-day use templates for better efficiency and access to room informationMentor and train new agents on monthly tasks given by managers