Professional SummaryQualified Customer Service Manager with 9 years in fast-paced customer service and call center environments. Personable and professional under pressure. Focused and successful at multi-tasking while delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Enthusiastic, outgoing and proficient at building positive relationships with new and existing customers by offering superior customer service.Core Qualifications• Leadership and mentoring• Seasoned in conflict resolution• Ability to motivate• Active listening skills• Organized, combined with multi-tasking ability• Exceptional verbal/written communication• Collaborative and adaptive team player • Self-directed• Client relations specialist• Team management• Focused on customer satisfaction• Deadline-oriented with prioritization abilities• Resourceful with pleasant demeanor• Training and DevelopmentWork HistoryCustomer Service Manager 06/2018 to Current Management And Network Services LLC – Dublin, OH• Through strategic management and measurement of team performance, develop, plan and execute departmental improvements while simplifying processes with reports presented to Directors monthly• Investigate and resolve customer inquiries and complaints in an empathetic manner• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions• LEAN facilitator, member of the training committee and presenter at the company On-boarding meetings• Prevented key account losses by researching discrepancies for corrective action• Maximized customer satisfaction by handling on average 150 customer emails and telephone interactions each day