Advisor I
CurrentEnsure integrity of data and information. Update information on accounts in the Loan Servicing and/or Originations systems. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls. Assist customers on accounts, including outbound customer contact when appropriate. Negotiate transactions in accordance with established laws, regulations, and policies. Serve as a resource person within team as needed, including assisting new associates with training needs. Assist with consolidations, mentoring of new trainees, and side by side training calls. Assist with team captain setting up team activities, competitions, training documents, and meeting notes.