Amanda Pollock Email & Phone Number

• Configured systems for a variety of medical billing services, including advising on custom editing tailored to individual business practices while adhering to stringent government policies. Clientele varied from national chains to small independent customers.• Coordinated with Sales and Account Management teams in strategic pilot programs and development of business-critical RFP responses.• Created and updated documentation for SOPs and assisted multiple teams in streamlining processes for new implementations. Created SmartSheet trackers to manage project planning across multiple product lines.• Managed customer relationships for both new and existing clients, assessing business needs for additional value-add services.• Organized meetings with customers, coordinating with internal Product, EDI, Training, and Sales teams.• Assessed customer contracts to ensure billing accuracy for contracted services.

• Managed corporate relationships for multiple pharmacy chains. Escalated critical production issues and prioritized enhancement and development requests.• Oversaw client revenue increase of $2.33M or +177% from CY 2020 to CY 2021 for individual client portfolio.• Facilitated meetings and interactions with various teams within the organization for software implementation, training, troubleshooting, and development.• Conducted regular business reviews, both on site and remote, including analytical data and insight on areas of improvement for financial growth and business practices.• Coordinated with Sales teams to present information on innovations in products and services.

Dallas/Fort Worth Area

• Functioned as primary support personnel for PDX’s latest inventory management solution.• Acted as a liaison for customer issues, and interacted with development, design, and other associated teams to prioritize customer needs, enhancement requests, and software defects.• Provided technical support for a suite of products including but not limited to inventory management, store-based mail order, central patient and prescriber, and ePharmacy web and mobile applications.• Utilized Salesforce and Jira for case and defect management.

Dallas/Fort Worth Area

• Trained clients on the functionality of pharmacy software and how it can be best utilized in a store setting.• Assisted in on-site implementation of software at the store and corporate levels to verify quality performance.• Coordinated with customers from the pharmacy, corporate, and high value vendor levels to ensure their needs and expectations are met.• Created and facilitated in-house training for new and existing employees on the use of pharmacy software and associated platforms.• Provided and organized customer demos on products and service solutions.• Tested pharmacy software as updated to ensure quality execution and identify defects.

Dallas/Fort Worth Area

• Provided technical customer support for pharmacies utilizing EPS Software and educated customers on issue resolutions. • Troubleshot hardware and software issues to prevent and resolve problems in healthcare environments in real-time. • Trained newly hired employees on EPS, PuTTY, and DbVisualizer, as well as provided peer-to-peer training on the EPS application and mentoring as required. • Operated in UNIX based systems to maintain efficient service for customers.• Captured logging information and detailed reproduction steps for defects within the software to submit to Development. • Utilized SQL for database management and editing.

Rochester, New York Area

• Managed the skincare department to meet competitive retail sales goals. • Oversaw employee performance and coached employees to effective behavior in a retail environment. • Implemented new strategies within the team to measurably increase client satisfaction and sales. • Trained employees on new product information and active ingredients, and created new training materials to be used internally. • Oversaw budgetary concerns, including inventory control and supply orders.

Rochester, New York Area

• Verifyied insurance benefits and submitted medical claims. • Processed checks for refunds and payments in Peachtree Accounting. • Processed confidential patient information utilizing Medent and OfficeMate software. • Addressed conflicts with patients and resolved questions regarding payments and insurance.

Rochester, New York Area

- Data Entry (MS Office Suite).- Telephone Correspondence.- Filing (Physical and Electronic).- Assisted in organization of files for a departmental move.- Greeted departmental guests.

Rochester, New York Area

- Developed student communities while integrating the campus’ international population.- Managed a variety of crisis situations among both on and off campus students.- Aided in individual student growth and development.- Provided referrals to campus services.- Planned community events.- Maintained building codes and rules.

Rochester, New York Area

- Assisted students with film and photographic development.- Taught and aided students in proper usage of the lighting studio.- Mixed photographic chemistry.- Maintained darkroom facilities.

Deland, Florida

- Catalogued selected works from the Permanent Collection in The Museum System software.- Assisted in preparation of grant materials.- Assisted in exhibition installation.- Aided in correspondence with artists.- Revised existing contracts for exhibition and collection loans.- Attended an archival methods conference as a Museum representative.