Amanda Ruiz's Location
Monrovia, California, United States, United States
Amanda Ruiz's Contact Details
Amanda Ruiz work email
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Amanda Ruiz personal email
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About Amanda Ruiz
Account Manager with a knack for driving adoption, expansion, and engagement. Exceeding retention targets, I excel at customer onboarding, data management, and billing audits. Passionate about building relationships, I thrive as a point of contact for customers, brokers, and escalations. Always aiming to meet customer goals and ensure coverage.In a past life, I managed high-profile projects across various divisions, including office re-entry plans, HRIS implementations, tax credit assessments, and even uniform management. Oh, and I have a background in Massage Therapy, where I mastered empathic listening and ethics. I love fast-paced environments, staying organized, and building relationships that foster growth, both professionally and personally.
Amanda Ruiz Work Experience Details
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Customer Success ManagerSinglefileMonrovia, Ca, Us -
Certified Massage PractitionerAmanda'S Massage Apr 2013 - PresentSanta Barbara, California AreaModalitiesSwedishDeep Tissue ReflexologyMyofascial ReleaseTrigger Point
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Account Manager, Client GrowthProof May 2024 - Oct 2024Managed 70+ named accounts (~$2MM) to track and optimize revenue growthCollaborated with Customer Success Managers to grow relationships and promptly address and/or resolve client issuesBuilt internal new hire onboarding planIdentified gaps in coverage internally and highlighted areas for improvement to improve the customer experience and tracking of internal metrics -
Account Manager, Mid-MarketLevel May 2022 - Nov 2023RemotePartnered with key stakeholders on cross-functional teams to design education materials, create new workflows, and improve automated processes to improve the customer experience (experience with integrations and file feeds)Crafted and presented Customer Success and Benefits Overview decks for internal new hire orientation to bring new employees up to speed on the function of CS and how to access and utilize their benefits on a new platform Onboarded new customers and developed success plans to help them identify and reach their goals, increase engagement, member satisfaction, and get them to “first value” Developed customer off-boarding workflow to ensure accounts were terminated without issue to alleviate frustrations related to erroneous invoicing, enrollments, and refreshed plansCompleted QBRs to review success metrics to maintain strong customer relationships and drive renewalsSupported customers and internal teams by serving as end to end subject matter expert on our solutionsResponsible for customer onboarding, education, and general account maintenanceWorked closely with Sales to identify gaps in coverage and close cross sales to increase revenue and adoptionCollaborated heavily with Product, Support, and other cross-functional teams to enhance the customer experiencePartnered with Product, Plans, and Ledger teams to streamline the transaction workflow and improve customer experience Recorded feature requests from customers and assisted in the creation of these features by working closely with Product to ensure the customer voice was heard -
Executive Assistant To Cpo & Project ManagerApeel Sciences Jan 2019 - Mar 2022Santa Barbara, California AreaFormerly the Executive Assistant to Chief Revenue Officer from January 2019 - November 2019Interim Executive Assistant to VP of Global Sales from November 2019 - Feb 18, 2020Executive Assistant to Chief People Officer - January 31, 2020 - Current-- Executive Assistant to Apeel Sciences' Chief People Officer. Assist with calendar managementCreate slide decks, spreadsheets, memos etc. Support with management and implementation of high-profile projectsProduce accurate office files, updated spreadsheets, and crafted presentations to support executives and team leads to boost team productivity. Develop and update spreadsheets and databases to track, analyze and report on requested analytics. Respond to emails and other correspondence to facilitate communication for executive staff and management teams in a timely mannerTranscribe minutes of meetings, executed the planning of on-site meetings and events to support sales team productivity and communication Organize logistics and materials for each meeting, arrange spaces and take detailed notes for later dissemination to key stakeholders. Identify, review and apply policies and procedures required to meet project goals and objectives. -
Major Accounts ManagerImpulse Advanced Communications Feb 2016 - Jan 2019Goleta, CaManaged of 200+ local and continental US accounts ranging from $100-$230K of monthly servicesNegotiated muti-site, multi-year contractsExceeded sales goals set by companyWorked closely with Business Development and Sales to become product expertMaintained favorable relationships with customers to establish long-term businessCompleted audits of all account services to keep billing current and accurateHelped brainstorm and implement changes internally to better the customer experienceExtracurricular Activities:Member of the Events Planning teamPlan company events (Holiday Parties, Fiesta Celebrations, Customer Appreciation Parties)Manage budget for company events -
Metro 4 ManagerSanta Barbara International Film Festival Jan 2012 - Jan 2017618 State St Santa Barbara CaFestivalAssist with volunteer deployment and trainingAssist Film Makers, when needed, generally communicating with projectionistsAssist Festival SponsorsRelaying Announcements to patronsCustomer service and crowd control -
Massage PractitionerMassage Envy Sep 2013 - Feb 2016Santa Barbara, California AreaI held the position of Massage Therapist at Massage Envy Spa, I also worked as a receptionist for a short time before that. Front Desk:Ensured appointments were booked and confirmed for therapists accordinglyWelcomed new guests and obtained health history prior to treatment As a therapist:Welcomed clients, built rapport before sessions, developed trust which increased client-base and retentionPerformed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment. I specialize in: - Deep Tissue - Reflexology- Chair Massage- Swedish Massage- Customized massages for clients with specific tension spots. I enjoy building professional relationships with my team members; because I find when we are friendly we work that much better. While working with Massage Envy I had goals and every month I met or exceeded them. I recognize my learning opportunities and really strive to do better with every challenge I am faced with. -
Certified Massage PractitionerMcveigh Massage Jan 2015 - Jan 2016Santa Barbara, CaMassage therapist providing up to two hours of service dedicated to promoting a healthier lifestyle and lessening the stress of day to day life. I specialize in Deep Tissue, which is about accessing muscles beneath the superficial layers of your body which allows them to stretch, by doing so, this improves mobility of those muscles, which aids in relieving chronic muscle tension and circulation. I also practice Reflexology, Swedish massage, a blend of Myofascial Release and Trigger Point.
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Massage TherapistMarlo'S Therapeutic And Sports Massage Sep 2014 - Dec 2014I trained under Marlo and worked with some of her clients for an hour up to two hour sessions of deep tissue massage. Marlo really focuses on getting her team trained up to par and makes sure they are capable of performing the bodywork her clients have come to love and expect from her business.
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Sales Leader/SupervisorPier 1 Imports 2012 - Dec 2013Trained and developed team members to provide excellent customer service while increasing profitability Compiled sales documents, executed business audits, and addressed discrepancies Focused on surpassing expected sales goals based on company standards Used consultative sales approach to understand customer needs and recommend relevant offerings; Informed customers of current store promotions to encourage additional sales purchases -
SupervisorMetropolitan Theatres Mar 2011 - Oct 2012Completed regular cash drops and audited safe fundsEnsured features ran seamlessly to guests expectationsTrained and developed team members to provide excellent customer service while increasingprofitability in the concession standCompiled sales documents and submitted nightly and weekly business reports to the corporateoffice -
SupervisorSubway Jun 2008 - Jan 2011Ensured food was prepared in a safe and sanitary environmentProvided efficient and friendly service to guests while coaching and training team membersConducted nightly inventory and revenue counts
Amanda Ruiz Skills
Customer Service
Leadership
Team Leadership
Therapeutic Massage
Microsoft Excel
Chair Massage
Microsoft Office
Public Speaking
Product Knowledge
Customer Satisfaction
Customer Engagement
Customer Experience
Team Building
Team Oriented
Highly Detail Oriented
Detailed Organization
Energetic Leader
Energetic Self Starter
Hands On Learning
Hands On Problem Solver
Body Massage
Swedish Massage
Energetic Team Player
Friendly Personality
Quality Management
Microsoft Word
Powerpoint
Deep Tissue Massage
Spa
Frequently Asked Questions about Amanda Ruiz
What company does Amanda Ruiz work for?
Amanda Ruiz works for Singlefile
What is Amanda Ruiz's role at the current company?
Amanda Ruiz's current role is Customer Success Manager.
What is Amanda Ruiz's email address?
Amanda Ruiz's email address is am****@****ces.com
What skills is Amanda Ruiz known for?
Amanda Ruiz has skills like Customer Service, Leadership, Team Leadership, Therapeutic Massage, Microsoft Excel, Chair Massage, Microsoft Office, Public Speaking, Product Knowledge, Customer Satisfaction, Customer Engagement, Customer Experience.
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Amanda Ruiz
Human Resources Manager | Benefits Administration, Full Life Cycle RecruitingSan Francisco Bay Area4macys.com, gmail.com, aol.com, sfpretrial.org1 +151357XXXXX
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Amanda Ruiz
Telling Linkedin'S (Internal) Talent Story With Data And InsightsSan Francisco Bay Area2linkedin.com, linkedin.com2 +165068XXXXX
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1bankofamerica.com
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